Hospitality Associate

Centra Health•Lynchburg, VA

22d

About The Position

The Dawson Inn Hospitality Associate provides excellent customer service ensuring a pleasant experience for guests during their stay. Their responsibilities also include the general inn keeping duties including guest rooms and all public / office areas and laundering linens.

Requirements

High School Diploma/GED
Inn keeping skills
Ability to use computer, phone, fax, and other office equipment
Customer service
Lifting/carrying up to 10 lbs, frequently up to 25 lbs, and occasionally up to 50 lbs.

Nice To Haves

Previous housekeeping experience in hospital or hotel.
Previous clerical experience which includes use various computer programs and software.

Responsibilities

Upholds and supports the Dawson Inn mission and vision statement.
Count and balance the cash drawer before and after each shift.
At the end of each guest stay, cleans the guest room including stripping the room of all dirty linens and terry, making the beds with fresh linens, wiping down all surfaces in the room and bathroom, cleaning the entire room and bathroom and fixtures & replenish towels and amenities. Empties trash and vacuums.
Washes all linens including, towels, blankets, bedspreads, and mattress pads. Dry, fold, & store all clean articles.
Keeps linen supply closets well stocked. Monitors the Inn's supplies and their quality; advises manager when supplies are low.
Attend to all phone calls and faxes.
Advises the manager of any Inn keeping problems or special needs.
Helps prepare for and assist with special events.
Assumes appropriate duties of the maintenance personnel in their absence. Report any maintenance issues to the manager.
Monitors security cameras to ensure safety of guests. Only allows approved guests in the building.
Performs check in and check out procedures including receiving and documenting payment.
Welcomes new patients/families and shows them the public areas to include the kitchen and community room.
Assists guests to their rooms if needed.
Completes room key activation and explanation of use.
Verifies referrals and obtains necessary authorizations for all new patients/guests.
Each shift prepares deposit on days' receipts, 3rd shift closes out at end of day.
Provides information about the nearby facilities and community.
Assists other employees to keep the Inn clean at all times.
When not busy at front desk, performs other inn keeping duties as assigned by the Manager or Director.
May perform other duties as assigned or requested and job specification can be modified or updated at any time.