Hospitality Associate

ONX Winery•Paso Robles, CA

3d•$26 - $28

About The Position

Job Summary: The Hospitality Associate is a hands-on, cross-functional role supporting Wine Club, ONX at Home, and Events within the Hospitality division. This position splits time across multiple departments, with an anticipated allocation of approximately 50% Wine Club, 25% ONX at Home, and 25% Events. The role combines operational support with guest and member engagement to ensure seamless execution and high-quality hospitality experiences. This position blends behind-the-scenes coordination—such as wine club administration, fulfillment, and event logistics—with direct guest engagement through in-person, virtual, and written communication. The ideal candidate is highly organized, service-driven, and thrives in a collaborative, fast-paced environment with multiple priorities. This role is essential to ensuring seamless operations and supporting to craft memorable, high-quality experiences that reflect the ONX brand.

Requirements

Candidates must be able to demonstrate a strong background in the following areas:
Minimum High School Diploma required, Bachelor’s Degree preferred
Attention to detail
Ability to juggle multiple priorities and keep track of deadlines with strong follow through
Organizational Skills
Willingness to be a team player, and cross train in multiple areas in Hospitality
Ability to collaborate with internal and external cross-functional partners
Basic to Intermediate knowledge of Microsoft & Google technology suites (particularly Excel/Sheets)

Responsibilities

WINE CLUB Manage and organize the Wine Club email inbox, ensuring timely and professional communication with members.
Prepare and print shipping labels during club release seasons.
Monitor and resolve shipping exceptions, including address issues, weather holds, and carrier delays.
Pull and compile end-of-month reporting for compliance.
Run and maintain the Welcome Series email project for new members.
Send Wine Keys to members twice a year and track inventory.
Place biweekly supply orders to maintain fulfillment and tasting room needs.
Help source, evaluate, and order Wine Club gifts each season.
Assist with planning, setup, and execution of on-site and off-site Wine Club parties/events.
Support order packing and fulfillment during peak seasons.
Update member information and account changes in the CRM.
Coordinate with production and warehouse teams to ensure accurate inventory for club shipments.
Assist with member retention efforts and outreach when needed.
ONX at Home Assist in virtual presentations and fulfillment with the Events Coordinator Assist in the building, shipping and fulfillment of wine tasting kits.
Assisting guests with wine tasting, education, and purchases Building, maintaining, and expanding positive customer relations, which may include outreach, emails, and phone calls Selling wine, wine clubs, accessories, and merchandise to guests Providing excellent customer service in person, through zoom, over the telephone, and through email.
Assisting with product and brand development EVENTS Assisting the Events Coordinator and Hospitality Director with events, ranging from offsite and onsite.
Assisting with creative decisions Assist in setting up for events, including arranging tables and chairs and installing event equipment Assist in cleaning up events, including removing temporary furniture and equipment Assist in the marketing and promotion of events