Hospitality Associate

Kasa • Los Angeles, CA

73d • $15 - $17

About The Position

The Hospitality Associate role is an on-site facilitator of everything that the Kasa guests will experience during their stay. As a Hospitality Associate in the Los Angeles market, you will have end-to-end ownership over the guest experience onsite. Like many operations roles, there is no 'typical day' but you will collaborate daily with Kasa teams and partners to drive excellent guest service and results. You will be actively communicating through text, phone, email, WhatsApp, Slack, all while prioritizing guest needs and delivering phenomenal service. Daily tasks include, but are not limited to: Checking guests in, assisting with local area recommendations, communicating and prioritizing with Housekeeping, working seamlessly with our regional GX team, identifying upsell and revenue opportunities, maintaining the lobby, breakfast room, and hotel vibe, addressing any guest needs, touring the property and assisting guests to their unit, and delivering 5-star service to guests and other team members. A typical schedule for this role is based on business needs, including nights, weekends and holidays (we are in the hospitality industry).

Requirements

• Multiple years of experience in a hospitality or service industry.
• Proficient with modern technology tools.
• Reliable and consistent, with a willingness to work nights and weekends.
• Comfortable using a toolkit and approaching problems as opportunities.
• Ability to work with minimal supervision and manage time effectively.
• Thrive in an environment with constant change.
• Effectively execute established processes with precision.

Responsibilities

• Check guests in and assist with local area recommendations.
• Communicate and prioritize with Housekeeping.
• Work seamlessly with the regional Guest Experience team.
• Identify upsell and revenue opportunities.
• Maintain the lobby, breakfast room, and hotel vibe.
• Address any guest needs.
• Tour the property and assist guests to their unit.
• Deliver 5-star service to guests and team members.

Benefits

• Kasa Travel Credit for free stays and discounts for friends and family.
• Starting base pay range of $15.00-17.00 per hour.
• Paid Time Off that increases with tenure.
• Comprehensive health insurance options including fertility coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees