Hospitality Associate - Full Time

Valley Health System • Winchester, VA

113d

About The Position

The Hospitality Associate, Patient Services performs a wide variety of tasks and operations to support patients and staff by serving wholesome, attractive meals while maintaining strict sanitation requirements.

Requirements

• High School Diploma or GED preferred.
• Previous food service experience and/or training preferred.
• Must be 16 years of age.
• Ability to perform on-the-job training required.
• Ability to do simple calculations and record keeping required.
• Ability to interact hospitably and respectfully with all ages and disabilities of hospitalized patients and assist with meal selection required.
• Ability to work with limited direct supervision from department leadership, remain on-task and work efficiently throughout the shift required.
• Ability to communicate effectively with all levels of staff and patients required.

Responsibilities

• Coordinates and collaborates with hospital floor staff, including RNs, CNAs, and other clinical staff to ensure meals are provided to patients in a manner to best support their nutritional and medical needs.
• Ensures patient information is correct and corresponds correctly with patient's name, room number, food order, food preferences, allergies, and diet pattern.
• Assembles all trays on-time for tray service according to diet manual while honoring patient preferences as dictated on diet cards.
• Ensures food trays are delivered to the correct patient and the food is served warm, promptly, and garnished.
• Interacts and converses with patients including asking patients about food preferences and opinions.
• Follows established procedures for 'Late Trays' to ensure tray is complete within 30 minutes.
• Stocks refrigerator in nursing area and transfers warmers, containing food, to correct prep kitchen.
• Prepares side dishes accordingly.
• Receives and properly stores orders.
• Checks temperatures with Cook before food is served and assists Cook as needed when plating food.
• Researches and understands sufficiently diets and allergies.
• Disposes of waste properly and cleans all utensils and equipment after use.
• Uses the Three Sink Method to clean dishes as appropriate.
• Operates dish machine properly and records dish machine temperatures.
• Cleans dishwashing area after use.
• Labels and dates all items put in inventory.
• Actively listens to customers concerns, but does not bend departmental policies.
• Reports complements, complaints, and concerns to supervisor.

Benefits

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program
• Health savings account & flexible spending account for childcare
• Life insurance
• Short-term and long-term disability
• Professional development
• Discounts to on-campus dining

What This Job Offers

• Job Type: Full-time
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED