Hospitality and Office Coordinator

Ricoh Electronics • Los Angeles, CA

270d • Remote

About The Position

The Field Representative II, Cross Functional Service position provides direct, hands-on support within a legal office environment. The role involves performing various office support tasks, including IT-related setups, remote hands support for IT, audit activities, and acting as a liaison between Firm IT and end-users for basic hardware troubleshooting and deskside support. Responsibilities also include copy production, scanning, faxing, mailing, shipping services, records support, direct floor support, hospitality assistance, and conference room setup/scheduling. This role requires strong presentation skills, interpersonal etiquette, and customer service abilities to interact with senior-level attorneys, partners, clients, opposing counsel, vendors, and staff.

Requirements

• High School Diploma.
• Secondary School Degree (preferred).
• Legal environment experience (preferred).
• IT Help Desk support experience (application & hardware support preferred).
• Experience with PCs, laptops, tablets, smartphones (Apple, Android, Windows).
• Experience with Windows 10 and Microsoft 365.
• On-site second-line support and technician experience.
• End-user training/documentation experience.
• Providing software support and installation services for standard applications.
• Client-facing roles with executive-level support.
• Network support services in Local/Wide-Area network environments.

Nice To Haves

• Understanding of incident management in end-user IT support.
• Knowledge of SLAs within end-user services.
• Expertise in Windows 10 and Microsoft Office 365.
• Familiarity with Windows Deployment Service, scripting tools, and network switches/wireless networks.

Responsibilities

• Collaborate with key stakeholders to schedule deskside and project-related activities.
• Test new/enhanced applications or hardware and provide feedback to the Help Desk Manager and Client IT Department.
• Respond to support requests with a focus on customer service, regardless of technical, user error, or training-related issues.
• Document relevant information in the Help Desk Database and assist in creating SOPs for troubleshooting.
• Perform production tasks: copy, scan, and print.
• Follow quality control guidelines for completed tasks.
• Operate high-volume duplicating equipment and finishing tools.
• Support mail center operations: shipping/receiving packages and sorting/distributing USPS mail.
• Assist with copier maintenance/repair of customer site equipment.
• Provide hospitality, housekeeping, reception, call center, A/V setup, and other support services.
• Aid Records Department with tasks such as filing, scanning, renaming, and organizing files.
• Respond to and resolve support requests promptly and professionally.
• Escalate issues to higher-tier support if necessary.
• Keep end-users informed about the progress of their requests.
• Communicate major problems or scheduled downtimes to end-users as instructed.
• Act as a liaison between IT management, the help desk, and the general user population.
• Provide feedback and assist the Client IT Department with basic network issues, studies, and analysis.
• Offer remote access guidance and end-user support.
• Manage and maintain an accurate inventory of spares and consumables.
• Collaborate with the Ricoh Site Manager for escalated service/project delivery targets.
• Ensure incidents, service requests, and site maintenance work are effectively supported.
• Undertake other duties as outlined in site procedure documents or requested by the Ricoh Site Manager.

Benefits

• Broad selection of medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Team member tuition assistance programs.
• Paid vacation time and paid holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: High school or GED