Hospitality and Engagement Specialist

Evergreen Treatment Services•Seattle, WA

2d•$31•Onsite

About The Position

The Hospitality & Engagement Specialist role is part of the Behavioral Health team which supports ETS’ mission by providing supporting services to patients. This role makes a critical difference at ETS by assuring patients are provided a safe and therapeutic environment where they can access needed resources. This position will foster relationships and community building by providing patient-centered services from a harm reduction perspective utilizing motivational interviewing, therapeutic verbal de-escalation, and trauma- informed care approaches. The central purpose of the Hospitality & Engagement Specialist is to help create a welcoming environment where patients feel a sense of respect and belonging and, in turn, access resources needed to improve their quality of life.

Requirements

High school diploma or equivalent required
A minimum of two years of experience in work related to social work or outreach programs required
An understanding of racial justice and social equity and a commitment to helping create an equitable environment for all ETS clients and patients as well as fellow staff.
Ability to establish and maintain effective working relationships with clients, patients, and staff from a wide variety of ethnic, socioeconomic, and cultural backgrounds.
Possession of a valid Washington State Motor Vehicle License
Ability to work with a multi-disciplinary team in a health-care/behavioral healthcare setting.
Strong interpersonal skills and verbal/ written communication skills.
Excellent organizational skills and ability to prioritize workload, work independently, and complete tasks timely and efficiently.
Dependable, able to work under pressure, receptive to change, willingness to learn, cooperative approach to problem solving.
Flexible team player, with excellent attention to detail.
Ability to maintain confidentiality and use discretion when handling highly sensitive information.
Ability to set boundaries, resolve conflict and de-escalate issues.
Computer literate, with basic knowledge of Microsoft Office Suite, as well as a high level of initiative in keeping current with technological change

Nice To Haves

Undergraduate degree highly desirable
Academic training in the social service or SUDP/SUDPT field highly desirable
Experience providing services to addicted individuals from a harm reduction perspective preferred
Experience with case management, homelessness and co-occurring disorders highly desirable

Responsibilities

Help ETS succeed in carrying out our mission through working together with other staff to transform systems of harm and inequity to create different approaches to improving community health and safety through addressing substance use and homelessness.
Assist with the organization-wide initiative to reimagine our interconnectedness within our community to overcome the aspects of our society and organizational culture shaped by white supremacy and settler colonialism.
Helps create a safe and therapeutic environment by letting patients in the door and welcoming them to the ETS space
Develops rapport and trusting relationships with patients through respectful, person-centered engagement practices.
Orients new patients to the space(s) and facilitates patient flow in and out of the space while maintaining a hospitable and friendly demeanor.
Meets with Patients within their first 2-days to review the ETS Clinic Services Safety Agreement and complete a Crisis Intervention Plan.
Monitors patients’ activities inside the clinic and to the extent of ETS property with the intent to address any potential safety risks or violations of program rules and regulations.
Produces and distributes a daily email, prior to the beginning of dosing, that provides the clinic with needed information about the day's safety team rolls.
Submits incident reports or other relevant documentation when appropriate.
Monitors and reports hazardous materials and conditions.
Works in collaboration with Counselors and Case Managers to support individual service plans for patients with challenging behaviors.
Demonstrates highest level of integrity and maintain exceptional levels of confidentiality related to 42 CFR part II and HIPAA.
Responsible for clinic opening and closing procedures.
Conduct Bathroom Checks.
Assists with receiving and stocking supply shipments for the clinic.
Assists police, fire, EMS, and all other emergency service providers in the performance of their duties while responding to or on ETS property.
Responds to all facility alarm activations including but not limited to security, duress, fire and intrusion alarms.
Helps implement systems to support patients in the milieu space with behavioral issues.
Helps support large patient events and activities.
As needed, operate oversized RV-style vehicle(s).
Attends ETS team meetings and other required meetings.
Always follow all ETS policies and procedures.

Benefits

Medical and Dental benefits, as well as voluntary Vision benefits.
403b Retirement Plan with employer match starting at 2% at 1 year, and Roth IRA.
Basic Life/ADD/FSA tax saving accounts for health and dependent care.
Employee Assistance Program (EAP), voluntary long-term disability coverage.
Vacation (2 weeks/year, access at 6 months), Sick leave (24 days/year, access at 30 days).
Mental health leave (12 days/year, access at 30 days).
Holidays (12 days/year) and one Floating Holiday per year.
Wellness stipend ($50/month) to use for wellness benefits such as massage, fitness classes, gym membership, meditation, therapy, park passes, etc.
Transportation stipend or pass and mileage and parking reimbursement when traveling for work.
License renewal reimbursement and tuition/training assistance.
Referral bonus ($100/$250) and sign-on bonuses for some positions at certain times.
Longevity awards ($50 - $750 over milestone anniversaries, and for REACH programs).
Discounts for Woodland Park Zoo, Verizon Wireless, and Corporate Shopping.
Professional development: ETS is committed to supporting all staff in fulfilling their continuing education requirements and on their career paths so that ETS is a place to thrive long-term.