Food Service - Hospitality Ambassador

SSA Group•Houston, TX

4d•Onsite

About The Position

SSA Group is seeking a dedicated and enthusiastic Hospitality Ambassador to enhance guest experiences across our various venues. As a Hospitality Ambassador you will be the face of our outlets, , ensuring immediate connection with guests upon entering. This position keeps a pulse on the cleanliness, quality, and overall experience of the location. It also requires sharing knowledge of the attraction itself, providing a heightened level of service. The hospitality ambassador will also focus heavily on supporting guests use of our digital platforms. This role is pivotal in guiding guests through these technologies, while also providing exceptional service in both hospitality and guest interaction. This position does not involve direct supervision of staff but plays a crucial role in leading and enhancing the guest experience.

Requirements

Experience: Minimum of 2 years in hospitality, customer service, or a similar role.
Experience with digital systems or technology is preferred.
Skills: Strong interpersonal and communication skills.
Ability to troubleshoot and guide guests through their interactions with both our digital footprint and their overall guest experience
Attributes: Positive, approachable, problem-solver with a passion for creating memorable guest experiences.
Availability: Flexible scheduling including weekends, evenings, and holidays as required.
Environment: Fast-paced, dynamic venue settings, both indoor and outdoor, in all seasons.
Physical Requirements: Physical ability perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties. Minimally must lift up to 25 pounds with or without assistance.

Responsibilities

Serve as the primary point of contact for guests at our digital self-order kiosks and Scan & Go kiosks.
Guide guests through the self-ordering process, promoting the ease and benefits of using these systems.
Troubleshoot any technical issues with the kiosks, mobile ordering, and back-of-house digital equipment, ensuring a smooth and efficient guest experience.
Provide exceptional hospitality at our food and retail outlets, enhancing the guest experience
Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
Greet and welcome all guests warmly as they approach our points of sale at key locations in our food and retail operations.
Provide information about digital platforms, promotions, and general venue information.
Address and resolve guest concerns or complaints promptly and professionally.
Serve as a liaison between guests, clients, and SSA Group to ensure seamless service delivery – providing real-time assessment of the quality of the guest experience
Focus on implementation of digital ordering platforms to enhance guest experiences and increase digital revenue
Provide guidance and support to guests on using these systems, ensuring efficient ordering, and completion of their transaction and order pick up
Assist with monitoring digital sales data and contribute ideas to drive revenue through digital platforms.
Create plans for deploying offline transactions if on-site system interruptions
Assist in delivering hospitality training programs for new and existing team members
Act as a conduit of training between Learning & Development and the operation, ensuring all staff uphold the highest standards of service.
Collaborates with managers to maintain on cleanliness and functionality of the operation’s digital kiosks and surrounding areas.
Ensure all digital platforms are operational and report any technical issues immediately, updating and auditing menu items, pricing, and image quality as needed
Assist in the general upkeep of the venue when needed, ensuring a clean and safe environment for guests.
Collect and relay guest and client feedback to management for continuous improvement.
Attend client-created guest experience opportunities and contribute to improvement strategies (if applicable)
Prepare reports on guest satisfaction and operational changes related to hospitality program, speed of service, and overall guest experience
Takes initiative to identify weaknesses in the operation and partner with management to make corrections

Benefits

Full-Time, non-exempt, eligible for overtime pay.
Paid Time Off plan: up to 144 hours based on tenure.
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions.
Up to 40 hours Paid Bereavement.
On-Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts where applicable
Tuition Discount through Partnership College
Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.