Hospitality Ambassador, Waikiki

Hermes•Honolulu, HI

3d•$24 - $27•Onsite

About The Position

The Hospitality Ambassador is responsible for providing unparalleled hospitality by creating a welcoming environment from the front door to the sales floor. The Hospitality Ambassador is a team player, working collaboratively with sales associates in supporting with all elements of hospitality throughout the selling ceremony. The Hospitality Ambassador has a natural sense of curiosity, is an excellent multi-tasker, and has an exquisite sense of hospitality.

Requirements

High interest in learning about all the Hermès métiers, history and art collection
Strong communication skills, offering warmth and graciousness in all interactions
Excellent customer service skills and a friendly disposition
Proactivity in taking care of customers in a calm, professional, and polite manner
Ability to provide information about the neighborhood, store services and other customer inquiries
Experience in a similar retail environment, or as a Concierge or Host in other high-end environments such as hotel and fine-dining
Works collaboratively and excels in fast-paced environment with continuously changing priorities
Demonstrates high level of attention to detail and ability to anticipate needs
Ability to work a flexible schedule according to needs of the business
Ability to stand for long periods of time

Nice To Haves

Knowledge of languages in addition to English is a plus

Responsibilities

Create an effortless luxury environment and exceeding expectations in all hospitality services
Greet and welcome clients as they enter and leave boutique location
Efficiently manage main floor traffic by greeting all clients, determining client needs, and escorting them to appropriate floor or sales associate
Approach all encounters with clients, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner
Provide bespoke and high touch hospitality service to clients in collaboration with the sales team
Assist guests and clients with obtaining taxi or car service and support clients into cars assisting with their shopping bags or purchases as necessary
Provides directions if needed and partners with Concierge/Host team for obtaining car services as needed
Assist with directions - have general knowledge of store and neighborhood
Demonstrate working knowledge of all métiers (product categories)
Provide hospitable services, such as holding umbrellas during inclement weather
Alert to client service needs at all times to recognize any signs of potential danger and notify Asset Protection of any safety concerns
Demonstrate flexibility and adaptability to support the needs of the business and all operational duties as needed
All other duties assigned by supervisor