Hospitality Aide/Appointment Escort

PACS

7d•Onsite

About The Position

Centerville Post Acute Skilled Nursing Facility is seeking a dependable and professional Hospitality Aide / Appointment Escort to support daily operations by assisting residents with non-clinical needs. This role is strictly non-patient care and focuses on customer service, transportation within the facility, and ensuring a positive experience for residents and visitors. Important Note: This position does not involve direct patient care, medical treatment, or assistance with activities of daily living (ADLs). PACS is revolutionizing the delivery and leadership of post-acute healthcare and support services across the country. Originally founded in 2013, the organization now consists of hundreds of independent operating subsidiaries, as well as ancillary and support services. We bring a proven model of mission-driven care that balances access to a national network of support and resources with local decision making. In addition, PACS helps connect exceptional people with premier healthcare careers across the country. We focus on finding innovative and effective team members based on their qualifications, experience, geographic preferences, and personality fit with the existing facility staff and culture. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other protected characteristic. Employment decisions are based on qualifications, merit, and business needs.

Requirements

High school diploma or equivalent preferred
Strong communication and customer service skills
Ability to work well in a team-oriented environment
Dependable, punctual, and organized
Ability to walk and stand for extended periods

Nice To Haves

Experience in hospitality, customer service, or healthcare support is a plus

Responsibilities

Escort residents safely to and from appointments and to designated transportation pick-up areas
Coordinate with nursing and administrative staff regarding scheduled appointments and resident readiness
Provide friendly, courteous assistance to residents, families, and visitors
Assist with wayfinding and general inquiries throughout the facility
Ensure residents arrive on time for appointments and activities
Maintain a clean, organized, and welcoming environment in common areas
Assist with non-clinical tasks such as delivering items, organizing supplies, and supporting front desk operations as needed
Follow all facility policies, safety procedures, and confidentiality standards