HOSPITALITY ACCOUNT MANAGER - COMPLIANCE (CHARLOTTE, NC)

Compass Group•Charlotte, NC

16d

About The Position

This customer‑facing role is responsible for ensuring compliance, data integrity, operational alignment, and exceptional service delivery within an assigned portfolio of small‑scale customer accounts. The position emphasizes adherence to program requirements, accurate reporting, and proactive communication to strengthen customer satisfaction and support long-term program success.

Requirements

Bachelor’s degree or equivalent work experience required.
2–5 years of experience in customer success, account management, compliance coordination, or a related field.
Strong written and verbal communication skills, with the ability to translate complex data or compliance standards into clear, customer‑friendly guidance.
Project management experience with the ability to organize, document, and manage detailed requirements.
Proven ability to build long‑term professional relationships and collaborate across departments toward shared compliance and performance outcomes.
Proficiency in Microsoft Excel, PowerPivot, Word, and PowerPoint.
Ability to travel up to 15% annually.

Responsibilities

Identify and execute compliance‑driven opportunities related to cost optimization, rebate accuracy, quality and safety adherence, environmental sustainability benchmarks, and the use of approved local and diversity vendors.
Serve as a trusted compliance and program advisor, developing a deep understanding of reporting standards, audits, mandates, and customer‑specific regulatory expectations.
Develop and maintain strong, service‑oriented customer relationships, prioritizing transparency, operational consistency, and data-driven decision support.
Manage customer contract and compliance requirements, using structured project‑management tools to track milestones, documentation, performance indicators, and issue resolution.
Coordinate cross‑functional teams (supply chain, compliance, data analytics, operations) to ensure alignment with program requirements and customer needs.
Prepare clear, accurate, and professional written materials, including compliance summaries, data reports, strategic account plans, and executive-level business reviews.
Facilitate customer meetings with a focus on reporting insights, compliance updates, audit readiness, and actionable next steps.
Collaborate with internal partners and suppliers to ensure programs are compliant, efficient, and consistently executed.
Conduct regular on‑site or virtual client visits to review data insights, confirm process adherence, drive program adoption, and ensure alignment with customer and regulatory expectations.
Train customers on system tools, reporting dashboards, and data best practices, ensuring accuracy in usage and understanding of compliance requirements.
Maintain ongoing communication, ensuring customers receive timely updates related to compliance changes, reporting cycles, or operational risks.
Build and expand relationships with key customer stakeholders, including compliance leads, operational managers, and procurement representatives.
Maintain comprehensive knowledge of all program offerings, compliance frameworks, and operational standards that support customer objectives.
Act as an on‑site or designated customer representative, cultivating hospitality‑level service, reinforcing program adherence, and providing responsive, tailored support.