Hospital Unit Clerk

Central Maine Medical Center•Lewiston, ME

1d•Onsite

About The Position

Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoastal Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services. Responsibilities Position Summary: The Hospital Unit Clerk in the Progressive Float pool provides indirect patient care in the hospital setting. This individual will be expected to float to various units to meet the daily operational needs of the organization. Meets the communication needs of the patient/family, departmental staff and medical staff. Prepares and compiles records in assigned unit. Initiates directions from physician and nursing staff. Maintains regulatory agency requirements, nursing and hospital policies and procedures and standards. Essential Duties: • Answers telephone in a polite manner and communicates information to the appropriate personnel and/or family.• Prepares medical records for new admissions and discharged patients. • Logs all patients in the logbooks and in computer upon admission, transfer, and discharge for required units.• If requested, supports maintaining equipment and inventory records for assigned unit and any pre-established supply levels, stocking and replenishing as needed. • Communicates appropriately and clearly to Nursing Leadership, co-workers and physicians. • Demonstrates an ability to be flexible, organized and function under stressful situations. • Treats patients and families with respect and dignity. • Interacts professionally with patient/family and provides verbal reassurance as necessary.• Maintains a good working relationship both within all departments. • Helps to manage entry into the locked units of Critical Care and Maternal Health, ensuring adherence to visiting hours in order to ensure the safety of staff and patients.• Participates in order entry following downtime procedure. • Performs all aspects of indirect patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors. • Customer Service: Interacts with all individuals in a consistent manner, providing attention, support, and assistance to foster an environment of exceptional personal service. o Maintains a pleasant and helpful demeanor, and presents a professional appearance toward all internal and external customers at all times.o Consistently initiates interaction to provide assistance to individuals who may not be direct customers of the employee (i.e. asks patients who appear to be lost if they need assistance in finding their way). o Takes appropriate action to recover from a service difficulty, ensuring that the necessary action is taken to affect a resolution to the customer’s problem. o Conducts all work activities with respect for coworkers, including the maintenance of a pleasant and professional environment, fostering calmness during stressful situations.o Interacts with supervisory personnel in a professional, supportive and courteous manner, venting emotions appropriate to time and place.o Demonstrates a commitment to service by consistent attendance and punctuality, scheduling absences according to departmental requirements, and incurring unplanned absences only when unavoidable circumstances exist. Qualifications Education and Experience: • High school graduate or equivalent. Knowledge, Skills and Abilities: • Ability to read and communicate effectively in English.• Additional languages preferred.• Basic computer knowledge.• Order Entry training• Knowledge of medical terminology.• Ability to engage patients and team members utilizing the CMH Experience Standards i. I am creating a warming, caring, and non-judgmental environmentii. I am actively listening and seeking informationiii. I am honest, truthful, and consistentiv. I am respectful, treating all individuals with dignity and empathyv. I am serving as a role model, taking both initiative and ownership when appropriatevi. I am working collaboratively and demonstrating teamworkvii. I am resilient and adapt to change in positive ways. • Demonstrated ability to direct and triage in a highly fluid dynamic operational environment.• Ability to collaborate with all layers of the management/ administration team. Employment Status Full Time Shift Nights Equal Employment Opportunity Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Requirements

High school graduate or equivalent.
Ability to read and communicate effectively in English.
Basic computer knowledge.
Order Entry training
Knowledge of medical terminology.
Ability to engage patients and team members utilizing the CMH Experience Standards
I am creating a warming, caring, and non-judgmental environmentii. I am actively listening and seeking informationiii. I am honest, truthful, and consistentiv. I am respectful, treating all individuals with dignity and empathyv. I am serving as a role model, taking both initiative and ownership when appropriatevi. I am working collaboratively and demonstrating teamworkvii. I am resilient and adapt to change in positive ways.
Demonstrated ability to direct and triage in a highly fluid dynamic operational environment.
Ability to collaborate with all layers of the management/ administration team.

Nice To Haves

Additional languages preferred.

Responsibilities

Answers telephone in a polite manner and communicates information to the appropriate personnel and/or family.
Prepares medical records for new admissions and discharged patients.
Logs all patients in the logbooks and in computer upon admission, transfer, and discharge for required units.
If requested, supports maintaining equipment and inventory records for assigned unit and any pre-established supply levels, stocking and replenishing as needed.
Communicates appropriately and clearly to Nursing Leadership, co-workers and physicians.
Demonstrates an ability to be flexible, organized and function under stressful situations.
Treats patients and families with respect and dignity.
Interacts professionally with patient/family and provides verbal reassurance as necessary.
Maintains a good working relationship both within all departments.
Helps to manage entry into the locked units of Critical Care and Maternal Health, ensuring adherence to visiting hours in order to ensure the safety of staff and patients.
Participates in order entry following downtime procedure.
Performs all aspects of indirect patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
Customer Service: Interacts with all individuals in a consistent manner, providing attention, support, and assistance to foster an environment of exceptional personal service.
Maintains a pleasant and helpful demeanor, and presents a professional appearance toward all internal and external customers at all times.
Consistently initiates interaction to provide assistance to individuals who may not be direct customers of the employee (i.e. asks patients who appear to be lost if they need assistance in finding their way).
Takes appropriate action to recover from a service difficulty, ensuring that the necessary action is taken to affect a resolution to the customer’s problem.
Conducts all work activities with respect for coworkers, including the maintenance of a pleasant and professional environment, fostering calmness during stressful situations.
Interacts with supervisory personnel in a professional, supportive and courteous manner, venting emotions appropriate to time and place.
Demonstrates a commitment to service by consistent attendance and punctuality, scheduling absences according to departmental requirements, and incurring unplanned absences only when unavoidable circumstances exist.