Hospital Revenue Cycle Management - Strategic Director of Client Success

Harris Computer • TX

139d

About The Position

As the Strategic Director of Client Success, you will play a critical role in driving the success of our clients within the revenue cycle management sector. You will drive and inspire a large, dynamic team, fostering a culture of excellence, innovation, and continuous improvement. To be considered for this role, revenue cycle experience in a hospital setting is required. Additionally, familiarity with Epic, Cerner, and Altera is preferred. You will leverage your expertise to build exceptional cross-functional relationships, manage large-scale client success initiatives, and deploy strategic plans that deliver measurable outcomes. Your ability to evaluate data, drive performance, and spearhead transformative initiatives will be pivotal to the organization’s continued growth and success. Ability to travel 20% - 30% is required.

Requirements

• Revenue cycle experience in a hospital setting.
• Proven track record in healthcare revenue cycle management.
• Experience in managing mid-size to large health system client success initiatives.
• Deep knowledge of consultative sales strategies.
• Exceptional strategic planning skills.
• Ability to inspire teams to reach new heights.

Nice To Haves

• Bachelor’s degree in Healthcare Administration, Business, or a related field; MBA or MHA preferred.
• At least one professional certification such as CRCR, EHRC, CHFP, CMPE, etc.
• 15+ years of experience in client success or account management in revenue cycle management, with significant experience in a senior leadership role.
• Extensive experience in developing and executing client success strategies that drive company-wide impact.
• Demonstrated ability to manage and grow a high-performing client success organization.

Responsibilities

• Guide and motivate a high-performing client success team to achieve company goals.
• Develop and execute innovative strategies that drive client satisfaction, retention, and growth.
• Oversee and enhance client relationships, ensuring a seamless and impactful client experience.
• Drive significant consultative sales efforts, renewals, and strategic upsell opportunities.
• Utilize advanced data analysis to monitor performance, identify trends, and make strategic recommendations.
• Partner cross-functionally to influence and shape the company’s overall client success strategy.
• Provide thought leadership and direction for the creation of educational marketing content.

Benefits

• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.
• Employee stock ownership and RRSP/401k matching programs.
• Lifestyle rewards.
• Paid time off.
• Remote work opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees