Hospital Representative

Leon Medical Centers • Miami, FL

1d

About The Position

The Hospital Representative plays a key role in ensuring a positive experience
for every patient during their visit or stay. This position provides support,
addresses concerns, and proactively resolves any issues that may arise. By
delivering exceptional service and fostering strong relationships with both
patients and staff, the Hospital Representative helps create a welcoming and
supportive hospital environment.

Requirements

• High school diploma or relevant work experience.

Nice To Haves

• Fluent in English and Spanish preferred.

Responsibilities

• Welcomes patients to the Welcome Center and checks them in computer system.
• Escorts the patient to the doctor and/or procedure offices. Guides them back to the Welcome Center when the patient’s appointment is complete.
• Escorts and ensures that all patients leave with the correct transportation. Keeps a log of patient’s departure (i.e., time, transportation, etc.).
• Arranges transportation services for patients that are being discharged from the hospital.
• Advises the transportation department when the patients are ready to be picked up.
• Visits patients that have been admitted to the hospital.
• Ensures that hospitalized patients receive a flower and card.
• Delivers medications to the doctor’s offices.
• Guides the patients to the restrooms and helps them if they need assistance.
• Ensures that the patients are feeling comfortable while waiting in the Welcome Center Lobby area.
• Answers phone calls and inquiries in a prompt, professional, and courteous manner.
• Delivers patient films to the Doctor’s offices and/or surgical lobby.
• Sends patient’s prescription refills to the appropriate pharmacy.
• Reports any complaints or issues to the appropriate personnel.
• Provides friendly, customer-orientated responses to all issues and inquiries.
• Handles all complaints received in the department in a professional, courteous and caring manner.
• Deals with irate patients in a manner that shows empathy and concern. Apologizes to the caller or visitor for any mistakes and immediately take steps to remedy the situation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED