Hospital Provider Scheduler Specialist - THPG

#REF! • Dallas, TX

3d • Remote

About The Position

Hospital Provider Scheduler Specialist Bring your passion to Texas Health so we are Better + Together Position Highlights Work environment\: Remote Position Work hours\: Full-time, 40 hours weekly, Monday thru Friday, 7\:00am – 4\:00 pm Facility\: Texas Health Physicians Group (THPG) Address\: Texas Health Physicians Group Texas Health Physicians Group 9250 Amberton Parkway TX Texas Health Physicians Group (THPG) is a not-for-profit physician organization with more than 250 locations and 800 physicians, nurse practitioners and physician assistants dedicated to providing quality care in clinics and medical offices throughout North Texas.

Requirements

• H.S. Diploma or Equivalent Req
• 2 Years Medical procedure scheduling Req

Nice To Haves

• Experience with QGENDA Scheduling Software and previous admin experience with large scale complex Service Lines (with matrix reporting/multiple sites/Multiple clinicians) Pref
• Ability to effectively provide clear and effective communication to providers, vendors, patients, staff and other contacts.
• Provides positive, professional customer service to patients, staff, and visitors.
• Able to maintain patient confidentiality while handling all patient personal health information and records.
• Familiar with standard concepts, practices and procedures within field.
• Demonstrated proficiency in Microsoft Office, practice management software and provider scheduling system.
• Possesses a strong work ethic and a high level of professionalism.
• A team player who handles multiple projects simultaneously in a fast paced environment.

Responsibilities

• Coordinates provider schedules, including time off and outreach rotations, to ensure appropriate coverage for all locations. 25%
• Updates and maintains provider schedules in practice management software. 25%
• Loads new providers into the scheduling system and ensures appropriate access is granted (access to credentialed locations, shift types, etc). 10%
• Utilizes reporting tools to update, maintain and process custom reports from provider scheduling software. 10%
• Ensures high standards for customer service and resolves concerns and complaints. 10%
• Troubleshoots and corrects routine day-to-day problems related to the provider scheduling system. Works collaboratively with IT as needed to fix problems outside of routine. 5%
• Collaborates with provider scheduling vendor to process requests for enhancements to the software. 5%
• Communicatees appropriate patient and provider information within the department and across the organization as deemed appropriate based on the patient and organizational needs. 5%
• Performs other duties as assigned. 5%

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED