Hospital Patient Services Clerk 1

SUNY Upstate Medical University • Syracuse, NY

120d • $37,121

About The Position

The position involves providing call center support for the PM&R Therapy Department. The primary responsibilities include pre-registering accounts in Epic, scheduling appointments in Medilinks, and monitoring all schedules throughout the day to backfill cancellations and add extra visits as requested by therapists. Additionally, the role requires managing all incoming patient referrals from phone, fax, and computer systems, ensuring they are processed within 48 hours. Other clerical duties may be assigned as needed. Excellent customer service, communication, and organizational skills are necessary for this role. Candidates should also possess computer skills, knowledge of medical terminology, and prior medical office or call center experience is desired.

Requirements

• One year full-time clerical, secretarial or patient care experience in a healthcare setting

Nice To Haves

• Knowledge of medical terminology
• Prior medical office or call center experience

Responsibilities

• Provide call center support for PM&R Therapy Department
• Pre-register accounts in Epic
• Schedule appointments in Medilinks
• Monitor schedules throughout the day to backfill cancellations and add extra visits
• Manage incoming patient referrals from phone, fax, and computer systems
• Process referrals within 48 hours
• Perform other clerical duties as assigned

Benefits

• Salary: $37,121
• Contingent permanent status

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: No Education Listed