Hospital Patient Monitoring Product Support Engineer

Koninklijke Philips N.V • Bothell, WA

83d • $110,880 - $177,408 • Onsite

About The Position

As a Product Support Engineer (PSE), you will be a key technical resource supporting Philips' Patient Monitoring platforms—specifically PIIC iX and VAS solutions. This role is central to improving product reliability, enabling successful product introductions, and enhancing customer satisfaction.

Requirements

• Bachelor's degree in Computer Science, IT, Healthcare Informatics, or a related field, with a Biomedical or Hospital IT background and deep knowledge of healthcare connectivity environments.
• A minimum of 5+ years of broad technical expertise across Philips PIIC iX, VAS, and associated healthcare informatics platforms.
• Proven ability in diagnostics and troubleshooting across hardware, software, and networking layers, ensuring system reliability and uptime.
• Hands-on experience with SQL Server, Windows Server, Active Directory, VMware, Citrix, relational databases, and scripting tools; 5+ years of experience with HL7, HIF, MDIP, and TCP/IP infrastructure services.
• Industry certifications such as CCNA, CWNA, CWTS, or equivalent, and familiarity with global field service operations and deployment models.

Responsibilities

• Serve as the global Level 3 technical support lead for PIIC iX and VAS solutions, overseeing device, software, and infrastructure components.
• Own service communication between the Business Unit and Field Service teams, ensuring alignment on escalations, updates, and technical resolutions.
• Develop and deliver support strategies, training programs, and documentation to enhance field readiness and service quality.
• Collaborate with cross-functional teams on New Product Introductions (NPI), design modifications, and supportability requirements.
• Analyze product performance, field feedback, and escalations to drive continuous improvement and ensure operational readiness for global deployments.

Benefits

• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree