Hospital Operator

Mayo Career Site US • Rochester, MN

73d

About The Position

The Hospital Operator is responsible for processing all incoming calls from Mayo Clinic patients, visitors, clinic staff, administrative staff, support staff, and the general public. Assisting callers in a polite, articulate, professional, and clear manner. The Operator utilizes systems to answer the phone, triage calls, and page staff. The Operator utilizes an electronic directory database, websites, applications, and other reference material for effective distribution of information and calls. The ability to search phonetically in a database is required. The Hospital Operator assists personnel with pagers as applicable. Responsibilities and tasks can be repetitive and persistent. The Operator must be able to accurately process a high volume of telephone calls over an extended period of time. The Telecommunications Center provides services 24/7, for this reason day, evening, and overnight training is required.

Requirements

• Ability to search phonetically in a database.
• Strong communication skills.
• Ability to handle a high volume of calls over extended periods.

Responsibilities

• Process all incoming calls from patients, visitors, and staff.
• Assist callers in a polite and professional manner.
• Utilize systems to answer the phone and triage calls.
• Page staff as necessary.
• Use an electronic directory database and other reference materials for information distribution.
• Accurately process a high volume of telephone calls.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees