Hospital Manager, AUC Arvada

Ethos Veterinary Health • Arvada, CO

127d • $65,000 - $85,000

About The Position

Are you ready to turn your passion for animals into the career of a lifetime? Join us at Animal Urgent Care in Arvada, CO, as our new Hospital Manager—where you'll lead a dedicated team in a fast-paced, collaborative environment. If you're business savvy, excel at budgeting and finance, thrive on building positive culture, and have a heart for both pets and people, this could be the perfect next step in your career.

Animal Urgent Care in West Arvada is a small—but mighty—emergency hospital proudly serving our community from a modern, state-of-the-art facility. Established in the early 2000s to meet the need for affordable emergency pet care, AUC has grown into a trusted cornerstone of compassion, resilience, and clinical excellence. Our team is a unique blend of dedicated professionals—many of them tenured team members who genuinely love what they do, cherish the close-knit culture they've built, and take great pride in the practice they've helped grow.

The Hospital Manager position has overall accountability for operational and financial management of the hospital including oversight of client experience, fiscal management (day-to-day), marketing and promotion of services, staff recruitment/scheduling and other discretionary activities that serve to support the hospital.

Requirements

• Passionate individual focused on client experience and team development.
• Willingness to share on-call management shifts with the rest of the leadership team (roughly 8-12 shifts per month on average and mostly handling calls)
• 5 years' experience in veterinary medicine preferred, 2 years minimum.
• 3-5 years in a supervisory/management required
• Knowledge of financial budget management.
• Possess an elevated level of emotional intelligence and interpersonal skills.
• Excellent written and oral communication skills.
• Excellent organizational and problem-solving capabilities.
• Proficiency in Microsoft Office, scheduling software, and veterinary management platforms preferred. Willingness and drive to learn any new programs.
• Ability to plan, organize and effectively present ideas and concepts.
• Ability to take information obtained from clients, staff, and other sources, discern which is credible and assess the hospital and its operation objectively.
• Must be able to multi-task and deal with high levels of stress in an environment of changing priorities
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Nice To Haves

• Bachelor’s degree or higher education in Hospitality, Communications, or Finance preferred

Responsibilities

• Oversee the Client Experience schedule to ensure consistent coverage across locations.
• Delegate daily scheduling and lead responsibilities as the team grows in experience and capability.
• Take full ownership of support staff scheduling, including on-call rotations and coverage for absences.
• Collaborate closely with the Operations Manager (OM) and Medical Director (MD) to align schedules with business and team needs.
• Supervise day-to-day activities to maintain consistent operating procedures and service standards.
• Lead regular team meetings to promote collaboration, skill development, and innovation.
• Provide mentorship, motivation, and ongoing development for all team members; serve as a role model through commitment to personal and professional growth.
• Partner with OSM and MD to foster a collaborative and cohesive team culture, emphasizing consistency in the client experience across Brighton, Park Hill, and Arvada locations.
• Support recruitment and hiring efforts, ensuring new hires align with a client-focused culture.
• Assist leads in interviewing and onboarding, incorporating input from OM/MD.
• Provide team members with the tools, resources, and support needed to achieve individual and organizational goals.
• Deliver ongoing coaching, guidance, and performance evaluations to promote excellence in patient care and team accountability.
• Collaborate with HR, OSM, and MD to address interpersonal or performance issues effectively and constructively.
• Embrace and uphold AUC Team Agreements and Mission.
• Monitor and act on Ethos communications promptly, ensuring policies and changes are shared and implemented effectively.
• Develop, manage, and monitor the hospital’s operating budget, including forecasting, expense tracking, and financial reporting.
• Implement cost-control strategies and revenue optimization initiatives, considering the range and complexity of services offered.
• Manage financial transactions such as invoice credits, adjustments, reconciliations, deposits, and client billing inquiries.
• Partner with OM and MD in reviewing hospital financial performance, contributing to long-term financial planning and day-to-day fiscal management.
• Assist with accounting functions including accounts payable/receivable, petty cash, employee discounts, and client refund processing.
• Communicate with vendors as needed and support Financial Admin with transaction oversight.
• Oversee Cubex reconciliation, controlled substance inventory, and procurement, partnering with Inventory Manager and OM/MD to ensure compliance and accuracy.
• Maintain fluency in key hospital systems (Ezyvet, SmartFlow, Oracle, etc.) and support adoption of new platforms to enhance team efficiency and culture.
• Establish and maintain high standards for client service, continuously reviewing and refining the client journey for improvement opportunities.
• Monitor key performance indicators (KPIs) such as client satisfaction, referral rates, and retention to inform service goals and strategic planning.
• Lead resolution of client complaints and escalations, aiming for outcomes that are constructive and mutually beneficial.
• Collaborate with hospital leadership and team leads to ensure consistent delivery of exceptional client care and service.
• Support and promote marketing initiatives and events; ensure staff engagement with available marketing tools and programs.
• Contribute to the development of new initiatives and creative strategies aligned with client service and experience goals.

Benefits

• We also offer a competitive benefits package plus local hospital benefits.
• Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees