Hospital Manager - Midlothian, VA

Veterinary Emergency Group (VEG)-posted 4 months ago
Full-time • Manager
Midlothian, VA
1,001-5,000 employees
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The mission as the Hospital Manager is to lead your people and operate your hospital the VEG way, actively advancing culture, engagement, efficiency, growth, and financial health. You will provide your VEGgies with the education, support, tools, resources, and autonomy necessary to facilitate an excellent customer experience so that we are the obvious place to take your pet during an emergency. Additionally, you will develop collaborative, mutually rewarding partnerships with referring vets and other businesses in your local community so that we are the obvious place to recommend when people need emergency pet care. Your goal is to make your hospital the best place to work for emergency professionals so they brag about their jobs and their friends are jealous.

  • Actively recruit, hire, and onboard the right people for VEG and your hospital.
  • Mentor and lead support staff by facilitating regular developmental meetings and providing educational opportunities and resources.
  • Manage HR-related responsibilities in compliance with state and federal law.
  • Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events.
  • Actively seek out customer feedback through in-person conversations, phone calls, and requests for surveys.
  • Evaluate customer experience metrics to identify hospital successes and areas for growth, and to inform action plans.
  • Perform routine system maintenance and work with the appropriate departments to resolve any issues that may arise.
  • Ensure the hospital remains clean and in an orderly condition.
  • Maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points.
  • Implement hospital policy, including DEA/Controlled Substances and OSHA.
  • Purchase equipment, as needed, to increase hospital efficiency and flow.
  • Create non-doctor scheduling that adequately supports customer saturation and considers labor costs to budget.
  • Ensure payroll is completed and submitted accurately and in a timely manner.
  • Manage accounts receivable and cash on hand.
  • Participate in regular financial meetings with your Medical Director, Regional Hospital Manager, and Regional Medical Director to understand cost analysis and to develop strategic plans to increase your hospital's overall profitability.
  • Leadership experience - scheduling staff, recruiting, training, facilitating developmental meetings, performance management, building effective teams, etc. for teams of 50+.
  • Financial management experience - full Profit and Loss oversight including budgeting, payroll, accounts receivable.
  • Operations management experience - inventory, facility management.
  • Emotional intelligence - self-awareness and a desire to be coached and to develop personally.
  • Industry-leading compensation
  • Healthcare benefits and 401(k) starting on day 1 of employment!
  • Unlimited PTO
  • Unlimited Continuing Education opportunities with an annual travel stipend - we want to help you grow in your career!
  • Paid parental leave - up to 10 weeks of paid leave at 100% of regular salary
  • Short Term and Long Term Disability and Life Insurance
  • Groceries sent to the hospitals weekly for the staff to enjoy, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc!
  • Referral rewards - tell your friends why they should come work for VEG too!
  • Generous employee pet discount
  • Tons of VEG swag!
  • And so much more
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