Hospital Manager II

VCA Animal Hospitals•Los Angeles, CA

1d•Onsite

About The Position

We are seeking a highly experienced Veterinary Client Service and Operations leader to join our hospital leadership team as a Hospital Director. This role is critical to driving an exceptional client experience, strong team performance, and sustainable business growth. This position is ideal for a leader who thrives in a fast-paced, ever-changing environment, and can balance people leadership, operational execution, and financial performance. You will partner closely with the Medical Director and Regional Leadership to ensure the hospital consistently delivers high-quality patient care and outstanding service to both clients and referring veterinarians. The Hospital Manager is responsible for leading client service operations, administrative functions, and business performance of the hospital. This includes oversight of staffing, client experience, financial outcomes, and day-to-day operations. You will serve as a key leader in fostering a collaborative, accountable, and high-performing culture across the hospital.

Requirements

3+ years of leadership experience in client service, operations, or hospitality-driven environments (veterinary or healthcare preferred)
Strong people leadership and team development skills
Demonstrated ability to manage budgets, financial performance, and operational metrics
Experience in customer experience, service recovery, and workflow optimization
Excellent communication skills with the ability to influence across diverse teams
Highly organized, adaptable, and able to prioritize in a fast-paced environment
Professional presence with a positive, solutions-oriented mindset
Skilled in change management/leadership is a must

Nice To Haves

A leader who operates with an owner mindset and takes accountability for results
Someone who can balance people, process, and performance without losing sight of the client and patient experience
A collaborative partner who can work effectively with both clinical and operational leaders
A calm, decisive presence in a complex and evolving environment

Responsibilities

Lead, mentor, and develop client service and administrative teams to deliver exceptional service and operational excellence
Drive accountability, engagement, and performance through clear expectations and consistent coaching
Partner with leadership to recruit, onboard, and retain top talent
Support performance management, including feedback, development planning, and corrective action
Oversee front-of-house operations, ensuring a seamless and high-quality client experience
Optimize scheduling, workflow, and service delivery to support patient care and efficiency
Lead resolution of client concerns and ensure consistent follow-up and service recovery
Maintain compliance with hospital protocols, medical records, and operational standards
Review and analyze monthly P&L statements; identify opportunities to drive revenue and manage expenses
Partner with the Medical Director and Regional Leadership on budgeting, forecasting, and business planning
Drive growth through improved client retention, service utilization, and operational efficiency
Support marketing and referral relationship initiatives to strengthen hospital visibility and reputation
Ensure the hospital environment is safe, clean, and well-maintained
Oversee inventory, supplies, and operational resources to support clinical teams
Coordinate with internal partners and vendors to maintain facility standards
Work in close partnership with the Medical Director to align on hospital priorities and performance
Collaborate with regional leadership to execute strategic initiatives and achieve business goals
Represent the hospital professionally within the community and referral network