Hospital Manager II

VCA Animal Hospitals•Mission Viejo, CA

28d•$71,000 - $75,000

About The Position

VCA is seeking a highly skilled Hospital Manager to lead operations at VCA Olympiad Animal Hospital in Mission Viejo, CA. This position offers the rewarding opportunity to direct a team committed to delivering the highest standards of veterinary care and client service. The ideal candidate will have a: Positive "Can Do" Attitude in Business Decisions and Client Service. Radiate passion in working with people and who finds joy in helping animals. Be able to lead a team with emotional intelligence. Create a high-functioning team but also have fun. Be available to their teams on all shifts. Minimum of 2 years of experiencein a management position. Job Summary The Veterinary Hospital Manager is responsible for the overall operational leadership of the hospital. This role ensures smooth day-to-day functioning, supports clinical teams, manages administrative staff, and drives strategic initiatives to improve efficiency, profitability, and employee engagement. We are looking for an experienced positive visionary leader who can lead a large team of professionals and has the ability to be an agile change agent. Must love working with people. Operational Leadership Oversee daily hospital operations Ensure compliance with veterinary regulations, OSHA standards, and hospital protocols Monitor and maintain inventory, equipment, and facility needs Financial Management Develop and manage budgets, forecasts, and financial reports Analyze KPIs and implement strategies to improve revenue and cost control Collaborate with accounting and finance teams on billing, payroll, and vendor contracts Meet financial expectations and goals Human Resources Recruit, onboard, and retain top-tier veterinary and support staff Manage scheduling, performance evaluations, and conflict resolution Foster a culture of accountability, teamwork, and continuous improvement Client Experience Ensure exceptional customer service and client communication Address escalated client concerns and feedback professionally Support marketing and community outreach initiatives Strategic Planning Partner with medical leadership to align operational goals with clinical excellence Lead hospital growth initiatives, including service expansion and facility upgrades Implement technology and process improvements to enhance workflow Qualifications Bachelor’s degree in Business Administration or related field preferred Certified Veterinary Practice Manager Certification is a plus Minimum of 2 years of leadership experience in veterinary or hospital administration Strong financial acumen and HR people skills Excellent communication, organizational, and problem-solving abilities Familiarity with veterinary software is a plus Other Skills Ability to inspire and guide diverse teams, resolve conflicts, and foster a culture of accountability and collaboration. Resilient and growth mindset Skilled in long-term planning, identifying growth opportunities, and aligning operational goals with clinical excellence. Proficient in budgeting, forecasting, analyzing KPIs, and implementing cost-control strategies. Knowledge of hiring practices, performance management, labor laws, and employee engagement techniques. Strong interpersonal skills with a focus on delivering exceptional client experiences and handling escalations with professionalism. Capable of streamlining workflows, managing inventory, and optimizing scheduling in a high-volume environment. Calm under pressure with the ability to make sound decisions quickly, especially in emergency situations. Excellent verbal and written communication skills, with the ability to work effectively across departments and with external and internal partners. Excellent organizational skills, attention to detail, and ability to multitask in a fast-paced environment are crucial for success in this role. The Veterinary Hospital Manager must be passionate about animal care while possessing strong leadership capabilities to guide the team towards providing exceptional service in a compassionate environment. Eligible full-time employees will be rewarded with a comprehensive benefits package, including: Health & Well-being Innovative associate health and well-being department (Headspace app subscriptions, Fidelity financial wellness tool, and access to additional mental health resources) 401k retirement savings plan with company match Health/dental/vision insurance, infertility benefits, gender affirmation services Paid parental, vacation and sick leave Professional Development Company Masterclasses Access to Continuing Education resources

Requirements

Positive "Can Do" Attitude in Business Decisions and Client Service.
Radiate passion in working with people and who finds joy in helping animals.
Be able to lead a team with emotional intelligence.
Create a high-functioning team but also have fun.
Be available to their teams on all shifts.
Minimum of 2 years of experiencein a management position.
Strong financial acumen and HR people skills
Excellent communication, organizational, and problem-solving abilities
Ability to inspire and guide diverse teams, resolve conflicts, and foster a culture of accountability and collaboration.
Resilient and growth mindset
Skilled in long-term planning, identifying growth opportunities, and aligning operational goals with clinical excellence.
Proficient in budgeting, forecasting, analyzing KPIs, and implementing cost-control strategies.
Knowledge of hiring practices, performance management, labor laws, and employee engagement techniques.
Strong interpersonal skills with a focus on delivering exceptional client experiences and handling escalations with professionalism.
Capable of streamlining workflows, managing inventory, and optimizing scheduling in a high-volume environment.
Calm under pressure with the ability to make sound decisions quickly, especially in emergency situations.
Excellent verbal and written communication skills, with the ability to work effectively across departments and with external and internal partners.
Excellent organizational skills, attention to detail, and ability to multitask in a fast-paced environment are crucial for success in this role.
Bachelor’s degree in Business Administration or related field preferred

Nice To Haves

Certified Veterinary Practice Manager Certification is a plus
Familiarity with veterinary software is a plus

Responsibilities

Oversee daily hospital operations
Ensure compliance with veterinary regulations, OSHA standards, and hospital protocols
Monitor and maintain inventory, equipment, and facility needs
Develop and manage budgets, forecasts, and financial reports
Analyze KPIs and implement strategies to improve revenue and cost control
Collaborate with accounting and finance teams on billing, payroll, and vendor contracts
Meet financial expectations and goals
Recruit, onboard, and retain top-tier veterinary and support staff
Manage scheduling, performance evaluations, and conflict resolution
Foster a culture of accountability, teamwork, and continuous improvement
Ensure exceptional customer service and client communication
Address escalated client concerns and feedback professionally
Support marketing and community outreach initiatives
Partner with medical leadership to align operational goals with clinical excellence
Lead hospital growth initiatives, including service expansion and facility upgrades
Implement technology and process improvements to enhance workflow

Benefits

Health & Well-being
Innovative associate health and well-being department (Headspace app subscriptions, Fidelity financial wellness tool, and access to additional mental health resources)
401k retirement savings plan with company match
Health/dental/vision insurance, infertility benefits, gender affirmation services
Paid parental, vacation and sick leave
Professional Development
Company Masterclasses
Access to Continuing Education resources
Medical, dental, and vision insurance.
401(k) plan with company match.
Paid vacation, holidays, and sick leave.
Pet care discounts.
Access to health, well-being, and professional development programs.
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!