Hospital Logistics Expert

CityVet

About The Position

The Hospital Logistics Expert works with the Care Navigation Team to improve efficiency and quality of care by ensuring that the patient journey is as efficient and transparent to all throughout the care of the patient.

Requirements

5+ years experience working in healthcare - veterinary technician, nurse or relevant clinical experience
Extremely organized and able to easily multitask and prioritize for efficient working style
Must be comfortable with medical terminology and high proficiency with Electronic Medical Record / PIMS systems to track patient treatments and case flow
Clear and friendly verbal & written communication skills for telephone, email and texting with veterinary clinical staff
Ability to work independently while staying connected to a team and taking pride in work
Commitment to customer service, high quality care and excellence

Nice To Haves

Experience in both general practice and specialty/ ER veterinary medicine preferred

Responsibilities

Primarily focused on drop-off and hospitalized patients, this role is responsible for tracking the patient progress throughout the day and ensuring that the all parties– care navigator, client, primary care veterinarian and full Arista team are kept informed
Build strong relationships with the Arista specialty & emergency teams
Facilitate hospital teams ability to work as efficiently as possible with minimal interruption by managing the flow of basic communication including updates and information flow
Serve as primary contact point for care navigator during the day; serve as triage technician for new and existing clients as needed by Care Navigator
Help develop and improve on the electronic tools needed to streamline and create more efficiencies in the provision of advanced care
General hospital management duties as required such as managing phone calls, facilitating drop-off/pick-up preparation and individual service support