Hospital Liaison

Concerto Renal Services • Lincolnwood, IL

9d • $60,000 - $80,000 • Onsite

About The Position

The Hospital Liaison plays a critical role in supporting Concerto’s market growth by serving as the primary in-market connection between hospitals, nephrologists, case managers, and our internal teams. This role ensures seamless patient referrals, strengthens provider relationships, and supports admission activities through accurate, timely documentation. The Hospital Liaison works hand-in-hand with the Market Development Manager and Market Development Associates to maintain strong referral pipelines and identify opportunities for expansion.

Requirements

• 1–3 years of experience in hospital liaison work, healthcare sales, physician relations, or admissions/marketing within healthcare
• Dialysis, SNF, hospital, or assisted living experience strongly preferred
• Bachelor’s degree preferred; equivalent professional experience accepted
• Strong presentation and communication skills
• Proven ability to build and maintain relationships across hospitals, nephrology practices, and care facilities
• Experience gathering, organizing, and communicating clinical documentation
• Proficiency with Salesforce, Microsoft Office, and other CRM or referral-tracking tools
• Strong attention to detail with daily documentation habits
• Valid, unencumbered driver’s license
• Ability and willingness to travel 100% in-market

Responsibilities

• Referral Management & Follow-Up Review prior-week referral activity every Monday to identify gaps or changes in hospital behaviors
• Investigate lapses in referrals and re-engage key contacts
• Follow up on pending patients, missing documentation, and admission requirements
• Add documentation to admissions threads and ensure timely completion of required information
• Daily In-Market Relationship Building (100% Travel) Spend Tuesday through Thursday traveling in-market visiting hospitals, nephrologists, case management teams, and other referral partners
• Maintain a high-visibility presence across assigned hospitals and provider offices
• Advocate for Concerto services and identify partnership opportunities
• Hospital & Physician Presentations Conduct weekly hospital presentations to case management teams, social workers, and other stakeholders
• Deliver educational materials clearly, professionally, and with consultative skill
• Documentation & Salesforce Management Spend the first or last hour of each day completing Salesforce documentation
• Audit Salesforce entries for accuracy and completeness
• Log all activities, referrals, meetings, and outcomes in real time
• Internal Collaboration Participate in weekly touchbases with the Market Development Manager (typically Monday or Friday)
• Communicate in-market observations, referral trends, and emerging opportunities
• Support coordination with operations and admissions teams
• Flexibility & Responsiveness Quickly pivot to urgent needs such as patient documentation issues, sudden referral delays, or unexpected hospital concerns
• Adapt to changing schedules, priorities, and market environments

Benefits

• Medical, dental, and vision insurance
• Time and half pay for worked holidays
• Short- and long-term disability benefits
• 401k match of 50% up to 6% of salary
• Earned Paid Time Off (PTO)
• Discounts through Nectar recognition platform
• Employer-paid Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees