Hospital Liaison - EMT

DocGo•Huntington, NY

12d•$25 - $27

About The Position

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Requirements

H igh s chool d iploma or GED
Must have 3 years of customer service experience
Valid NY State EMT certification
Valid NYS Driver’s license, (minimum of 2 years) with an acceptable driving record
Experience with MS Office (Outlook, Calendar, Excel, etc.)
Organizational skills with attention to detail and ability to multitask in a fast-paced environment
Strong interpersonal skills and t he ability to communication effectively with diverse stakeholders in a professional manner
Ability to work independently and as part of a team, demonstrating flexibility and adaptability

Responsibilities

Facilitate a close working relationship between our Client and Doc Go
Act as the liaison and the point person to ensure a st rong par tnership
Work independently and establish strong relationships with patients, clinicians, and staff
Participate in regular team meetings to provide updates to stakeholders
Maintain a clear focus on high quality patient care and service
Address any issues that arise and include DocGo leadership w hen needed
Problem solve and f ind solutions for any areas of improvement opportunities
Demonstrate professionalism and integrity in all verbal and written communications, adhering to ethical standards and maintaining confidentiality in accordance with HIPAA regulations and organizational policies
Ensure compliance with regulatory requirements, hospital policies, and industry standards related to patient privacy, communication, and ethical conduct in all interactions with patients and external stakeholders
Stay informed about developments in healthcare trends, patient engagement strategies, and regulatory changes, seeking opportunities for professional development and incorporating new knowledge into daily practice
Perform other duties as assigned