Hospital Liaison, RN

Concierge Home Care • Jacksonville, FL

5h • Hybrid

About The Position

At Concierge Home Care, we believe in the power of home health care to transform lives—for both patients and team members. Our mission, “Caring for people who care for people,” is the foundation of everything we do. Guided by our core values—Integrity, Caring, Quality, Service, Innovation, and Teamwork—we are committed to delivering compassionate, high-quality care that empowers patients to heal in the comfort of their own homes. Since 2015, Concierge Home Care has grown to serve more than 57 counties across Florida, creating exceptional opportunities for career growth and advancement. Your Role as a Hospital Liaison As a Hospital Liaison, you will be the critical link between hospital case managers, physicians, patients, and Concierge Home Care. Your focus will be on building referral relationships, supporting patients and families, and ensuring smooth care transitions from hospital to home.

Requirements

• Clinical background (RN or LPN).
• Excellent interpersonal, communication, and presentation skills.
• Detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office.
• Valid driver’s license, auto insurance, and reliable transportation.

Nice To Haves

• Experience in healthcare marketing, hospital liaison, case management, or home health care.
• Knowledge of payer sources and home health referral processes.

Responsibilities

• Serve as the primary point of contact for case managers, social workers, and physicians.
• Educate hospital staff and referral sources on Concierge Home Care’s services and programs.
• Build and strengthen relationships to expand referral opportunities and admissions.
• Meet patients and families at bedside to explain home health care services and benefits.
• Provide education on eligibility, insurance coverage, and the advantages of skilled home care.
• Act as a patient advocate to ensure safe, timely, and seamless discharges.
• Facilitate patient transitions from hospital to home, including coordination with DME providers, infusion companies, nonskilled care providers, and PCPs.
• Monitor patients during critical days post-discharge to reduce readmissions.
• Serve as a resource for families and caregivers during the transition.
• Work closely with Intake, Clinical Managers, Schedulers, and Account Executives to ensure effective communication and continuity of care.
• Provide timely updates on patient status through daily communication channels.
• Receive and process referrals in real time.
• Complete and submit all required admission documentation promptly and accurately.
• Execute growth strategies to meet census and admission goals.
• Track and report referral activity, conversions, and barriers.
• Share market insights with leadership to inform strategy.

Benefits

• PTO
• Robust Bonus Plan – Rewarding performance and admissions growth.
• Retirement Savings – Employer-supported 401(k) plan.
• Health Benefits – Medical, dental, vision, and HSA options.
• Additional Perks – Employee Assistance Program (EAP), pet insurance, legal assistance, and referral bonuses.
• Professional Development – Free CEUs, mentorship programs, and career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees