Hospital Liaison, Non-Clinical (Home Care)

Adventist Health•Simi Valley, CA

About The Position

Collaborates with patient, family, physicians, case managers, health care team, and community resources to develop a plan which addresses the patient's post-hospital medical needs. Assists and provides patient care coordination and referral services for patients discharged from an in-patient setting or other outside sources and refer them to the home health agency. Works in conjunction with hospital case management and coordinating discharge planning for home care services.

Requirements

High School Education/GED or equivalent: Required
Valid Driver’s License (DL) and must be at least 21 yrs of age or older: Required

Nice To Haves

Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
One year home health experience: Preferred
One year experience as a discharge planner: Preferred

Responsibilities

Conducts evaluation of patient and family to assess appropriateness of referral to home care services.
Determines financial eligibility and as needed obtains pre-authorization prior to admission to home care.
Confirms from patient or referral source that intake information such as patient's address, telephone numbers and emergency contact are accurate.
Interprets and explains the services of the agency to the patient, family, hospital staff and physician as part of the referral process.
Obtains medical history from medical records, the patient, family, appropriate staff, and/or physicians.
Maintains records of patient and family contacts and referral information.
Facilitates patient's utilization of community resources.
Evaluates the patient condition to determine assistance availability from family members or friends.
Submits referrals with completed information to the agency daily or as needed in a timely manner.
Provides the agency staff with patient medical history and related pertinent information.
Compiles statistics and submits referral data biweekly or as needed to the agency director.
Collaborates with case management and discharge planning resources and other departments to facilitate smooth transition, coordination of patient discharge and referral and admission to home care services.
Assists case management to obtain appropriate orders from physician for home care services.
Coordinates tasks and duties and works closely with necessary departments to facilitate safe transfer and continuity of care of patients discharged to home care.
Creates and maintains constructive working relationships with management and staff.
Goes 'the extra mile' in order to exceed customer needs.
Identifies, develops, and maintains relationships with hospital personnel such as case managers, social workers, physicians, nurses, etc.
Maintains a high level of satisfaction with patients, referral sources, and location employees.
Performs other job-related duties as assigned.