About the position
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. We are seeking a dedicated Liaison to join our team. In this position, you are responsible for working in conjunction with an assigned hospital’s Case Management / Continuing Care staff and personnel to plan, coordinate and facilitate discharge planning for home care services for patients receiving Respiratory and DME services. Facilitates delivery and set-up of equipment at point of discharge. Educates the patient and/or caregiver on the safe use and maintenance of the equipment.
Responsibilities
- Adheres to company policies and procedures in regards to using personnel protective safety equipment and services provided by the company
- Assists in resolving customer equipment problems under emergency conditions
- Assists with implementation of quality improvement programs to meet company and JCAHO standards
- Communicates to supervisor any vehicle problems or conditions which would otherwise compromise the vehicle’s safe operations
- Complete and submit all required paperwork requirements (Referral Intake Forms, Insurance Verification Documents, Delivery Tickets, Clinical Liaison Activity Logs, etc.) and special information reports with specific deadlines in a timely fashion
- Completes shipping papers when transporting hazardous materials
- Coordinates the patient referral process including referral demographics, communication with customer service/clinicians, verification of insurance coverage, delivery, education, CMN retrieval and patient/referral source satisfaction follow-up
- Develops and maintains working knowledge of current HME products and services offered by the company; and all applicable governmental regulations
- Develops basic reimbursement knowledge, completely documents all information required to ensure reimbursement of equipment, products and services
- Develops technical knowledge, as appropriate, of the HME or respiratory products
- Identify, maintain, and develop relationships with hospital personal: case managers, social workers, physicians, nursing, etc.
- Maintains assigned company vehicle in a clean and safe working condition
- Prepares and maintains written company records to include invoices, work orders, manifests and logs
- Processes all orders and required paperwork in a timely and accurate manner
- Provide or assist with In-services training seminars and/or CEU programs
- Reports equipment hazards and/or product incidents as required
- Represent company at local, regional and other assigned trade shows
- Performs other duties as assigned
Requirements
- High school diploma or GED equivalent, required
Nice-to-haves
- Experience with medical equipment, preferred
- Experience with medical billing practices and of billing reimbursement, preferred
- Experience in medical field and administrative record management, preferred
- Three years of related work experience, preferred
- Medical terminology, preferred
Benefits
- Generous paid time Off and paid holidays
- Overtime pay for non-exempt hourly positions based on business needs
- Commission for Account Executives
- Fixed and variable rate car reimbursement for Area Managers and Account Executives
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (when applicable for the position)
- Telephone reimbursement (when applicable for the position)
- EAP
- 401k
- Medical, Prescription, Dental and Vision
- HSA and FSA/Dependent Care FSA
- Life Insurance, Disability, Accidental death, Identity protection and Legal services
- Meru Health Mental health and Mercer SmartConnect Medicare programs
- Livongo Diabetes and High Blood Pressure programs
- Healthcare Bluebook and RX Savings solutions programs
- HEPB and TB vaccinations
