Hospital Liaison (LPN/CNA/EMT encouraged to apply!)

Rotech Healthcare • Morristown, TN

124d

About The Position

At Rotech Healthcare Inc., we're more than a medical equipment provider—we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Requirements

• High school diploma or GED equivalent
• Experience working with medical equipment or in a healthcare setting
• Familiarity with medical billing practices and insurance reimbursement
• Ground in medical administration and record management
• At least three years of related work experience
• Knowledge of medical terminology

Nice To Haves

• Experience in healthcare coordination
• Strong communication skills
• Ability to handle sensitive information with discretion
• Organizational skills and time management

Responsibilities

• Collaborate with hospital case managers, social workers, nurses, and physicians to coordinate patient discharges
• Ensure timely delivery and setup of respiratory and DME equipment at the point of discharge
• Educate patients and caregivers on proper equipment use and maintenance
• Maintain accurate documentation including referral forms, insurance verification, delivery tickets, and activity logs
• Support emergency equipment needs and troubleshoot issues as they arise
• Participate in quality improvement initiatives to meet company and JCAHO standards
• Maintain strong relationships with hospital personnel and serve as a trusted resource for discharge planning
• Provide in-service training and CEU programs as needed
• Represent the company at trade shows and professional events
• Travel to patient homes for equipment setup and follow-up using a company vehicle

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k, HSA and FSA/Dependent Care FSA
• Medical, Prescription, Dental and Vision
• Life Insurance, Disability, Accidental death, Identity protection and Legal services
• Mental health and Medicare programs
• Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED