Hospital Leader on Duty

Petco • Saugus, MA

117d

About The Position

The Hospital Leader On Duty provides excellent veterinary care to our full-service hospital patients and phenomenal customer care to their owners. The Hospital Leader On Duty represents the mission and values of Petco to all pets and pet parents. Our Hospital Leader On Duty sets the tone with the technical and customer support partners in the hospital, and is responsible, like all partners, for fostering cohesion and motivation within the team.

Requirements

• Preferred to have at least 1-year previous experience working in a veterinary practice.
• Must have leadership capabilities.
• Must have excellent written and verbal communication skills.
• Must be compassionate and sympathetic, and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have telephone and computer skills.
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.

Responsibilities

• Greet clients and patients arriving for appointments and escort them into an exam room.
• Obtain weight and vital signs (temperature, pulse, respirations, pain score, body condition score) and record in the electronic medical record.
• Collect thorough patient histories and document the patient visit in the EMRs.
• Assist doctors with appointments (routine and emergency), surgery, dentistry, and euthanasia, under supervision from the veterinarian and the credentialed Veterinary Technicians.
• Perform patient restraint, obtain and process laboratory samples, handle and dispense medications at the direction of the veterinarian.
• Help maintain the electronic medical record.
• Monitor and answer telephone lines, route calls appropriately, schedule appointments, provide client education, relay test results to doctor and clients.
• Help prepare patients for surgical and dental procedures and assist doctor and/or veterinary technician in anesthetizing patients.
• Maintain patients safely under anesthesia while monitoring vital parameters.
• Monitor patients during recovery and prepare them for hospital discharge or transfer to an overnight care facility.
• Perform in-hospital treatments for sick patients including giving injectable and oral medications as well as intravenous fluid therapy.
• Keep patients clean, watered, and fed (when indicated and directed by doctor).
• Safely walk canine patients when necessary for elimination.
• Train new staff members and disseminate knowledge as required.
• Keep hospital environment neat and clean; perform regular cleaning of environment based on necessity.
• Monitor wait times and make accommodations as necessary during peak/busy times.
• Uphold and enforce all policies of Petco and Vetco Total Care.
• Oversee operations of Hospital and supervise the paraprofessional staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees