Hospital Integration Engineer

ZOLL Medical • Phoenix, AZ

14d • $95,000 - $105,000

About The Position

The Hospital Integration Engineer is a detail-oriented and organized individual for ZOLL's Customer Support and Operations Organization. This position works closely with our vendors and Project Managers to facilitate seamless communication and integration processes between our internal teams and external vendors. The goal of this integration is to ensure applications are configured and set up appropriately with ZOLL products and external vendors and for customers to successfully use the applications in their everyday business activities. This position works closely with other members of the ZOLL team on project planning, process improvement, and the development of training related material and documentation.

Requirements

• Proficiency in EHR systems and terminology, EPIC, Sequel
• Demonstrated leadership skills and ability to work in a fast paced, project-based environment
• Proficiency with the full Microsoft Office suite of products
• Technical aptitude for working with software and Microsoft Windows
• Ability to recognize the entire scope of an issue and work independently, or as a team towards problem resolution
• A high level of professionalism with the ability to think critically and make good decisions guided by goals and objectives of ZOLL
• Excellent detail orientation, communication, documentation, grammar, and interpersonal skills

Nice To Haves

• Bachelors, Associates, or professional certification resulting in broad knowledge of a field related to the job, such as emergency medicine, Primary or Secondary PSAP, etc.
• Experience implementing new software/technology

Responsibilities

• Attend Internal Hand Off Calls to determine customer needs
• Work with 3 rd party Vendors to set up accounts and confirm appropriate functionality for product’s support
• Work collectively with team to ensure all steps required for a successful project are complete
• Proven customer satisfaction as demonstrated by implementation customer survey responses
• Keep abreast of industry standards and best practices with continual external learning
• Other job duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees