Hospital Greeter - Full Time

Beacon Hill Hospitality • Waltham, MA

4d

About The Position

The Hospital Greeter is responsible for creating a warm and welcoming experience for each patient and visitor. They are a true customer service professional who inherently loves to help others and is happy to eliminate any anxiety that can come with a hospital visit. From welcoming patients and visitors to answering questions and assisting with wayfinding, this critical role sets the tone for the rest of the individual's visit.

Requirements

• Possesses exceptional customer service skills
• Maintains a warm, friendly and professional demeanor when working with other employees, patients and visitors.
• Ability to read, understand, and communicate effectively both verbally and on paper
• Ability to proactively solve problems, but also knows when to ask for help.
• High School degree or equivalent.
• At least one year related experience strongly preferred.

Responsibilities

• Provides a warm welcome to all entering the facility, offering to provide assistance where needed
• Screen staff, patients and visitors according to hospital procedure
• This may include asking a series of questions, taking a temperature, providing technological support, utilizing application screening tools, etc.
• Input applicable information into the hospital's software program
• Ensure that patients and visitors are aware of and adhering to hospital entrance policies such as universal masking and visitor restrictions.
• Ensure safety policies such as mask wearing, hygiene and social distancing are adhered to
• Goes above and beyond by anticipating patient and visitor's needs, such as: Holding doors or offering wheelchair assistance Assisting with wayfinding
• Ensures hospital lobbies and public areas are clean, safe, and uncluttered in accordance with all infection control standards
• Monitors hallways, elevators, stairwells and congregating areas to ensure that individuals are maintaining a safe 6 ft. distance from one another.
• Support to security as an additional vigilant set of eyes and ears at the hospital entrance
• Support Valet Team as customer volume requires

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED