Veterinary Hospital Director

Scout Veterinary Urgent Care

11d•$70,000 - $80,000

About The Position

Hospital Director Chicagoland Area Become an Urgent Care Veterinary Hospital Director at Scout Veterinary Urgent Care – Chicagoland, IL Scout Veterinary Urgent Care is expanding and we’re looking for an experienced, compassionate Hospital Director to join our growing team! Why Scout? We care... a lot. Founded by 2 DVMs we have an employee and team first philosophy. We are servant leaders that are always willing to put in the work to do what's right. We’re building something meaningful—and we’re doing it together. Work Style & Culture Fit The Hospital Director (HD) supports the daily operations and employee experience of assigned Scout hospitals. This role ensures the clinical teams have the operational support, staffing structure, and communication needed to provide excellent patient and client care while maintaining Scout’s culture and values. The HD serves as the primary operational partner to the clinical leadership team and acts as the first point of contact for team members regarding staffing, scheduling, workflow and non-medical client experience concerns. This role focuses on clinic-level operational execution, ensuring consistency and strong team engagement across assigned locations.

Requirements

High school diploma required
10+ years in the Veterinary Industry
Previous experience in a lead, supervisor or management role
Must be a strong problem solver and enjoy daily challenges
Must be a true collaborator and willing to engage in open and judgement free conversations
Must have a strong foundation in crucial conversations
Must have superior interpersonal skills and be capable of being approachable while maintaining a leadership presence
Must be a strong decision maker and able to make timely and educated judgements

Nice To Haves

Leadership certification desired
Customer service experience desired

Responsibilities

Maintain consistent communication with in-clinic teams regarding staffing updates, workflow changes, and operational announcements
Serve as the primary operational liaison between in-clinic teams and clinical leadership roles
Ability to provide positive client interactions/experiences
Assist with marketing strategy and attendance at large events
Coordinate employee engagement and appreciation events
Recognition of personal milestones and life events within the team to promote engagement and employee growth and longevity
Manage schedules for all non-DVM clinical team members at assigned locations
Maintain schedule in applicable systems for all assigned locations
Serve as the first point of contact for non-DVM clinical team staffing adjustments, shift coverage, and attendance
Maintain appropriate staffing of assigned locations
Collaborate with the Senior HD and TA in recruitment and staffing of assigned clinics
Collaborate with Senior HD to support onboarding for non-DVM clinical team members
Collaborate with Senior HD to facilitate training on front-of-house processes and client experience best practices
Conduct non-DVM clinical employee performance feedback on a predictable and regular cadence
Collaborate with Senior HD to develop and execute performance support
Maintain documentation related to attendance, accountability and corrective action when necessary
Serve as the initial point of contact for non-medical client concerns and client experience
Collaborate with Senior HD to improve front-of-house processes and communication workflows
Partner with clinical leadership for client concerns that require medical follow-up
Monitor non-medical and medical inventory needs
Maintain communication with inventory leadership regarding needs and trends across assigned locations
Participate in operational meetings (clinical leadership, HR, finance, etc.)
Coordination and facilitation of all staff meeting across assigned locations
Manage bi-weekly payroll for all clinical team members across assigned locations
This role is responsible for ensuring coverage of front-of-house roles, which may occasionally require filling in to assist with clinical shifts as needed