Hospital Director of Operations, Veterinary Medicine

Ethos Veterinary Health • Winchester, VA

96d • $120,000

About The Position

Valley Veterinary Emergency & Referral Center is hiring a Hospital Director of Operations to join their team! Candidates with Veterinary Medicine experience are strongly encouraged to apply. We are seeking a visionary and dynamic Director of Hospital Operations to lead a large emergency veterinary hospital within Ethos Veterinary Health. This leader will oversee the hospital’s day-to-day operations, ensuring the highest quality of care for animals while driving financial and operational excellence. The ideal candidate will have extensive experience in matrixed organizations, a passion for veterinary medicine, and a track record of building collaborative, high-performing teams. You will play a critical role in envisioning the future, driving innovation, and engaging cross-functional teams, including support center colleagues, to foster an environment where excellence and compassion thrive.

Requirements

• Education: Bachelor’s Degree ideal. Advanced degree is a plus; MHA/MBA.
• Experience: 5–10+ years of senior leadership experience in veterinary hospital operations, healthcare, or retail, ideally in a multi-specialty or matrixed setting.
• Skills: Proven ability to lead cross-functional teams, drive strategic and operational initiatives, and foster inclusive collaboration.
• Strong business acumen with demonstrated experience successfully managing hospital financials, budgeting, and full P&L accountability.

Nice To Haves

• Proven experience building and scaling high-performing teams, driving engagement, and supporting professional development resulting in measurable improvements to hospital financials and EBITDA.

Responsibilities

• Envision the future of the hospital in alignment with Ethos Veterinary Health’s mission, identifying opportunities to evolve care delivery and operations.
• Make high-quality, evidence-informed decisions that shape long-term hospital strategy and deliver sustainable results.
• Lead through complexity and ambiguity with confidence and foresight, ensuring clarity of direction and purpose.
• Drive hospital innovation by leading the adoption of new technologies, systems, and operational best practices.
• Lead continuous improvement efforts to streamline workflows and elevate both the patient and client experience.
• Use data and key performance metrics to guide decision-making and improve hospital-wide effectiveness.
• Responsible for driving positive client and patient experiences by leading management teams and staff to deliver high-quality care and service, supporting the organization’s reputation and fostering patient satisfaction.
• Build strong, trust-based partnerships across hospital teams, support center colleagues, referring veterinarians, and community stakeholders.
• Foster transparent communication across all levels of the hospital, aligning teams toward shared goals.
• Balance diverse stakeholder perspectives to support inclusive, strategic decision-making.
• Develop and lead a high-performing hospital team by investing in coaching, mentorship, and continuous learning.
• Build a hospital culture rooted in trust, accountability, curiosity, and personal growth.
• Identify and grow future leaders while supporting staff development at every level.
• Drive execution of hospital priorities with urgency, discipline, and focus on outcomes.
• Lead financial operations, including budgeting, forecasting, and managing the hospital’s P&L to ensure long-term sustainability.
• Demonstrate accountability and adaptability, responding swiftly and effectively to changing priorities.
• Inspire teams by connecting daily work to the broader mission of Ethos Veterinary Health and the hospital’s purpose.
• Lead by example—bringing optimism, compassion, and clarity to your leadership.
• Foster a resilient and mission-driven culture that embraces change and celebrates collective success.

Benefits

• A competitive salary up to $120k/ yr
• Annual profit-sharing bonus plan
• Comprehensive Benefits package that offers paid time off and a 401k match
• Resources such as Talkspace, EAP, and Pawcasts (wellness & self-care practices) from our Chief Community Officer.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees