Hospital Director of Operations, Veterinary Medicine

Ethos Veterinary Health • Fort Wayne, IN

100d

About The Position

The Northeast Indiana Veterinary Emergency & Specialty Hospital (NIVES) has provided the highest level of specialized small animal health care to our community since 2004. We grew out of a well-established, AAHA accredited, primary care clinic originally started in this location in 1967. Over the past 20 years, we have grown into one of the largest small animal emergency and specialty hospitals in the state. Our facility offers services in cardiology, internal medicine, surgery, and emergency and critical care. We have a team of board-certified specialists and emergency doctors committed to providing quality care to all patients. In 2015, NIVES became the only veterinary hospital in the state of Indiana to be certified as a Level II Critical Care Facility. This certification deems our hospital qualified to care for and treat even the most life-threatening cases. Our advanced diagnostic capabilities allow our doctors to diagnose and treat complicated medical conditions. These diagnostics include digital radiography, ultrasonography, electrocardiography, and computed tomography (CT). We are proud to share that NIVES was recognized on Newsweek's list of Americas Best Animal Hospitals 2025. If you're passionate about veterinary medicine and want to be part of something special, now is the perfect time to join a top-rated hospital making a real impact! As our Hospital Director of Operations, you’ll be the go-to person for driving success in an entrepreneurial environment, partnering with our talented medical team, and reporting directly to Ethos Specialty/ER leadership. You’ll be the heart of our hospital’s operations—leading, motivating, and growing our amazing team, all while making data-driven decisions to ensure both clinical and financial success.

Requirements

• 3+ years of Director level leadership with progressive operational management experience with a record of success, including experience managing P&L of similar site revenue; 10-20 million.
• Dyad partner experience with a medical leader ideal, but not required.
• Direct leader support with at least 5 direct reports.
• MBA preferred, but not required.
• Veterinary experience preferred, but not required.

Nice To Haves

• Proficient in Microsoft applications - Excel, Word, PowerPoint, and Outlook.
• Learns quickly and can absorb new information rapidly.
• Self-motivated while also an expert at motivating, coaching, and inspiring others.
• Ability to roll up your sleeves and get things done with enthusiastic participation, including flexible and irregular hours and role descriptions to support the hospital.

Responsibilities

• Directly oversee all operations and business activities, leading team members across all departments with enthusiasm and purpose.
• Partner effectively and collaboratively with the Medical Director, who plays a key role in hospital management and ensuring high-quality patient care.
• Demonstrate a strategic orientation by translating vision into actionable plans, managing operations effectively to achieve objectives.
• Direct the leadership team collaboratively, facilitating resolution of issues and driving growth within the hospital.
• Organize and conduct engaging staff meetings, regularly meeting with managers to evaluate and plan for the welfare of the practice while attending corporate meetings.
• Consciously shape a positive hospital culture based on trust and teamwork, catering to the needs of our clients and referring veterinarians.
• Oversee recruitment, interviewing, and hiring of staff in conjunction with the Medical Director, ensuring we attract top talent.
• Monitor employee competence and effectiveness through manager feedback and observation, conducting performance and salary reviews while overseeing disciplinary actions and terminations.
• Collaborate on the recruitment, interviewing, contract negotiation, and hiring of doctors with the Medical Director to maintain our high standards of care.
• Work closely with the Medical Director to establish optimal medical care while maintaining the hospital's positive financial health.
• Exhibit a calming, humble, and teachable attitude, effectively addressing decisive change throughout the hospital.
• Be passionate about providing resources, support, and supervision for hospital staff, fostering an incredibly positive and forward-moving culture.
• Develop an in-depth understanding of the local market and build strong relationships with referring general practice veterinarians to grasp their needs.
• Understand, participate in, and support planned marketing events and programs, ensuring that the hospital staff utilizes marketing tools effectively.
• Identify and execute short- and long-term plans for growth, including new service additions, recruitment of key team members, pricing strategies, space optimization, and equipment acquisitions.
• Take charge of accounting and finance processes within the hospital, creating annual operating budgets aimed at revenue growth and profitability.
• Lead hospital financial activities with monthly reviews of financial statements and implement corrective actions as needed.
• Apply continuous improvement principles to financial and operating processes, fostering a feedback loop with doctors and staff.
• Own the P&L and ensure that financial results meet and exceed expectations.
• Review accounts receivable for proper and timely processing.
• Handle payroll processing biweekly, ensuring accuracy and efficiency.
• Be an inspirational and motivational leader, driving results across all business elements by setting goals and evaluating progress.
• Help each team member develop a deep understanding of the mission, vision, and values, aligning their work with business goals that drive our success.
• Partner effectively with Ethos and technology providers to enhance hospital activities and improve client and veterinarian experiences.
• Direct growth activities to support business objectives, providing thought leadership, coaching, and mentoring to elevate the entire team’s performance and productivity.
• Understand lean principles, identifying and executing opportunities to improve processes and create efficiencies.
• Administer and review non-medical client complaints, ensuring swift resolution.
• Oversee billing processes, including calculations of discounts and special accounts.
• Ensure client flow is smooth, guaranteeing that clients and patients are treated professionally, timely, and competently.

Benefits

• The compensation for this role is up to $150,000k/yr.
• Annual profit-sharing bonus plan.
• Comprehensive Benefits package that offers paid time off and a 401k match.
• Access to Continuing Education (CE) opportunities to encourage ongoing growth and learning.
• Medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees