Hospital Customer Service Representative

Trinity Health•Maywood, IL

14d•$16 - $21

About The Position

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center , Gottlieb Memorial Hospital , and MacNeal Hospital . If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Hospital Customer Service Rep and become Loyola Strong! What you’ll do: Serve as the primary point of contact at the reception desk, providing exceptional customer service to patients, families, and visitors. Support smooth daily operations through effective communication, concierge services, and problem resolution. Provide information on patient location, status, directions, and campus services; screen visitors for privacy compliance; answer and route incoming calls. Escort patients and visitors to clinical areas, testing locations, and key service areas; manage visitor flow and assign pagers as needed. Anticipate and resolve customer concerns by offering information, solutions, or amenities; escalate issues to appropriate departments when necessary. Maintain a clean, welcoming environment and ensure amenities are available and functional. Assist with mail or flower delivery, complete required training, and perform other duties as assigned. Provide wheelchair escorts and physical assistance to patients and visitors, including curbside and interior escorts, when assigned.

Requirements

Minimum Education: Required: Associate degree OR equivalent training acquired via work experience or education
Minimum Experience: Required: 1-2 years of previous job-related experience
Bilingual English/Spanish

Nice To Haves

Preferred: Bachelor's Degree OR equivalent training acquired via work experience or education
Specify Degree(s): Communication, Psychology, Hospitality
Preferred: 3-5 years of previous job-related experience

Responsibilities

Serve as the primary point of contact at the reception desk, providing exceptional customer service to patients, families, and visitors.
Support smooth daily operations through effective communication, concierge services, and problem resolution.
Provide information on patient location, status, directions, and campus services; screen visitors for privacy compliance; answer and route incoming calls.
Escort patients and visitors to clinical areas, testing locations, and key service areas; manage visitor flow and assign pagers as needed.
Anticipate and resolve customer concerns by offering information, solutions, or amenities; escalate issues to appropriate departments when necessary.
Maintain a clean, welcoming environment and ensure amenities are available and functional.
Assist with mail or flower delivery, complete required training, and perform other duties as assigned.
Provide wheelchair escorts and physical assistance to patients and visitors, including curbside and interior escorts, when assigned.