Hospital Communications Operator-PT-D/E

Luminis Health•Annapolis, MD

32d•$18 - $22

About The Position

Hospital Communication Operators are responsible for all communications for Luminis Health and insure the smooth flow of internal and external telecommunication services for patients, providers and the community. Telecommunication services incorporates telephone services, paging services, misecure message, answering service applications, voice mail applications, emergency code account, monitoring of emergency alarm systems, and foreign language assistance. Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provides essential answering services for Luminis Health and non-Luminis Health Provider Offices, collecting and recording essential information and ensuring that the information is transmitted to the appropriate person; searching for undelivered messages, notifying answering service clients who may not have received them in a timely manner. Answer all calls within three rings. Prioritizes calls, takes messages or page as appropriate; relays calls by making telephone connections; records information; transmits information to clients and staff as needed; Operating all feature/functions of the operator console to efficiently answer the incoming calls and process as appropriate. Utilizes the mass communication system to send out text blasts and alerts from administrative and clinical leaders; answers the code phones, sending out overhead alerts/text blasts for codes, notifying the fire department or other municipality as directed. Utilizes Epic (or other databases) to appropriately access patient information to direct calls; provides routine and accurate information to the public in a helpful manner. Receives and processes requests for Ethic Consults and promptly relays the information to the person on call; posting “on call” schedules to the answering service accounts.

Requirements

High School Diploma or equivalent required.
The operator must have excellent verbal and written communication skills.
Familiarity with keyboard and computer; must type 35 wpm.
The operator must demonstrate good judgement and decision-making skills
The operator must be a team player
The staff maintains confidentiality on all matters relating to Luminis Health personnel, providers, patients according to policy.
Ability to rotate the day/evening and overnight shifts as scheduled. Weekends and holidays are required.
Has the ability to work independently and organize work priorities.
Has the ability to work in close quarters for long periods
Routinely lifts objects less than 20 pounds.

Nice To Haves

Previous Infinity System or Call Manager knowledge/experience preferred.
Experience as a customer service representative preferred.

Responsibilities

Provides essential answering services for Luminis Health and non-Luminis Health Provider Offices, collecting and recording essential information and ensuring that the information is transmitted to the appropriate person; searching for undelivered messages, notifying answering service clients who may not have received them in a timely manner.
Answer all calls within three rings. Prioritizes calls, takes messages or page as appropriate; relays calls by making telephone connections; records information; transmits information to clients and staff as needed; Operating all feature/functions of the operator console to efficiently answer the incoming calls and process as appropriate.
Utilizes the mass communication system to send out text blasts and alerts from administrative and clinical leaders; answers the code phones, sending out overhead alerts/text blasts for codes, notifying the fire department or other municipality as directed.
Utilizes Epic (or other databases) to appropriately access patient information to direct calls; provides routine and accurate information to the public in a helpful manner.
Receives and processes requests for Ethic Consults and promptly relays the information to the person on call; posting “on call” schedules to the answering service accounts.

Benefits

Medical, Dental, and Vision Insurance.
Retirement Plan w/employer contribution.
Paid Time Off.
Employee Tuition Assistance Benefits.
Employee Referral Bonus Program
Employer Paid Holidays, Disability, and Life/AD&D for full time employees
Wellness Programs/Employee Assistance Programs and more
Medical, Dental, and Vision Insurance
Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
Paid Time Off
Tuition Assistance Benefits
Employee Referral Bonus Program
Paid Holidays, Disability, and Life/AD&D for full-time employees
Wellness Programs
Employee Assistance Programs and more