Hospital Collections Representative

UnitedHealth Group • Dallas, TX

324d • $16 - $33 • Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 3:30 pm PST. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of on-the-job training. The hours of the training will be aligned with your schedule. You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

• High School Diploma / GED
• Must be 18 years or older
• 2+ years of hospital medical collections experience
• Experience using a UB04 form to bill
• Experience with major payers such as Blue Cross, Blue Shield, etc.
• Computer skills, including working knowledge of MS Windows and navigation, mouse, and keyboard skills
• Ability to work 07:00AM - 03:30PM PST, Monday - Friday

Nice To Haves

• Computer knowledge of EPIC

Responsibilities

• Perform research/follow up on various computer systems and document payer information regarding current status, payment expectations, notes of conversations and other relevant information
• Use mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding medical bill accounts and balances
• Obtain agreement on potential balance payoff and/or payment terms within stated level of authority and guideline limits
• Prepare and submits reports to internal management on status of outstanding medical bills and proposed/planned payment settlement details

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED