Hospital Billing Rep-Customer Service

Christiana Care Health Services • Wilmington, DE

7d • $22 - $33

About The Position

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare! ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America's Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®. PRIMARY FUNCTION: Receive, review, and provide resolution for all incoming calls as related to hospital and physician billing issues/concerns.

Requirements

• High school graduate or equivalent.
• One to two years’ experience in a customer service setting, preferably in a Healthcare facility.
• Demonstrated skills in oral and written communication.
• Knowledge of medical terminology.
• Knowledge of physician billing and reimbursement policies and procedures.
• Knowledge of CPT4 and ICD10 codes as it relates to physician billing.
• Knowledge of physician office practices.
• Ability to enter, update, and retrieve information using a personal computer.
• Skill in written and oral communication.

Nice To Haves

• Soarian experience preferred.

Responsibilities

• Receives calls concerning accounts for services rendered to Christiana Care patients.
• Provides research and resolution with insurance carriers.
• Provides the necessary third- party requirements to ensure accurate billing.
• Retrieves necessary documents utilizing the cash posting and OnBase system.
• Interprets managed care requirements and third- party processes for resolution to patient concerns.
• Ability to utilize the appropriate billing system to answer questions/concerns posed by the caller.
• Displays the ability to provide requested information within CCHS guidelines for confidentiality.

Benefits

• ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees