Hospital Bill Audit Support Outbound Calling Associate

UnitedHealth Group•Tampa, FL

2d•$16 - $29•Remote

About The Position

This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. In this role, the HBA Operations Support team member performs outbound calls and general administrative duties and serves as the main provider contact for the audit team. This position will coordinate with internal stakeholders as well as hospitals nationwide to ensure that all workflows associated with the audit process are completed. The HBA Support team member plays a pivotal role in building and retaining relationships with providers, moving our audits to completion, and by so doing, creating savings for our clients and revenue for Optum. The HBA Operations Support is a relationship builder and will engage with hospitals and medical facilities through various modes of communication (electronic, written, telephone, etc.). Working as part of a high-energy team. This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm local time. It may be necessary, given the business need, to work occasional overtime. This will be on the job training and the hours during training will be 8:00 am - 5:00 pm local time, Monday - Friday. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
1+ years of customer service experience
1+ years of experience managing high volume outbound customer communication via phone
1+ years of Healthcare industry experience
Experience with Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables), and Microsoft Outlook (email and calendar management)
Ability to work full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm local time. It may be necessary, given the business need, to work occasional overtime.
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Strong interpersonal skills - must be able to build relationships quickly and work as part of a team.
Excellent communication skills, both written and verbal
Comfort and skill using the telephone as a primary mode of communication
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Performs outbound calls and general administrative duties and serves as the main provider contact for the audit team
Accountable for day-to-day tasks associated with obtaining facility contact and audit information as well as following up on requests for itemized bills and medical records
Facilitates responses to general inquiries and data requests from both internal and external customers and works closely with providers to understand claims and expedite effective communication
Adheres to all HIPAA guidelines/regulations and maintains strict confidentiality
Leverages in-house proprietary software platform and alerts manager of system issues or other issues impacting productivity
Obtains information from multiple systems, including client claim systems