Hospital Attendant - Surgical Waiting Room Information Desk/Pre Surgical Admissions - Full Time Day Shift (6:00 AM to 2:30 PM)
About The Position
At Stony Brook Medicine, our Hospital Attendants are valuable members of our team, who attend to the daily living and personal hygiene needs of patients in order to make patients more comfortable. They may also devote considerable time to housekeeping and cleaning tasks related to patient care and to the transporting of patients. Qualified candidates should demonstrate excellent intrapersonal skills and time management skills. They should have attention to detail and be able to work with all levels of the organization. Duties of a Waiting Room Receptionist may include the following but are not limited to: Courteously greets all visitors upon arrival to the hospital. Oversees patient and visitor interactions in the Surgical Waiting Room. - Collaborate with security with patient and visitor check in during high volume times. Serves as a liaison between individuals in the waiting area and clinical areas by facilitating communication among patients, family members and clinical staff. Answers telephones in a prompt and courteous manner, providing a high level of assistance to callers. Responds to visitor inquiries and/or assist them with problem solving concerns. - Communicates with patients, visitors and staff in a courteous, respectful and service oriented manner at all times. Contacts patient care units to request permission on behalf of visitors for after hour visiting. - Uses appropriate crisis prevention and de-escalation techniques when experiencing difficult encounters. Appropriately escalates potential problems, issues or unusual questions to supervisor in a timely manner. Organizes supplies and materials at the Information Desk. Keeps all work areas clean, clutter free and well organized. Tracks supplies, including, but not limited to: printer ink, rolls of visitor passes, information handouts, PPE, etc. and promptly notifies supervisor when supply levels are getting close to established par levels.
Requirements
- Ability to perform medium to heavy physical labor.
- Must be able to speak, read and write English.
Nice To Haves
- Associate degree and 2 years current experience in health care setting.
- Excellent communication skills and computer skills for fast paced environment.
Responsibilities
- Greets visitors
- Oversees patient and visitor interactions in the Surgical Waiting Room
- Collaborate with security with patient and visitor check in during high volume times
- Serves as a liaison between individuals in the waiting area and clinical areas
- Answers telephones
- Responds to visitor inquiries
- Contacts patient care units to request permission on behalf of visitors for after hour visiting
- Uses appropriate crisis prevention and de-escalation techniques when experiencing difficult encounters
- Appropriately escalates potential problems, issues or unusual questions to supervisor
- Organizes supplies and materials at the Information Desk
- Tracks supplies
Benefits
- SBUH provides generous leave, health plans, and a state pension that add to your bottom line.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
