Hospital Ambassador

Mass General Brigham•Jamaica Plain, MA

6d•$18 - $27•Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Provides accurate and timely information and services to staff, patients, visitors and callers in a polite, professional, and friendly manner in accordance with safety and customer service standards. Greets all staff, patients and visitors to enhance their experience while participating in the layered screening approach to aid in the continued safety of BWFH. Does this position require Patient Care? No

Requirements

High School Diploma or Equivalent required
Customer service experience required
Basic computer skills required to access patient information through Epic.
Adheres and to all I CARE Standards.
Able to effectively and professionally communicate with a diverse population.
Able to problem solve and escalate matters to departmental leadership as appropriate.

Responsibilities

Actively greets patients, family/visitors, and staff in a polite, professional, friendly, and welcoming manner
Communicate and educate on entrance policies which may include universal masking and visitor restrictions.
Assists with patient and family/visitor inquiries and requests by actively listening and clearly responding. This includes, but is not limited to, providing information regarding hospital services and office locations, as well as clear and understandable directions.
Ensures hospital lobbies and public areas are clean, safe, and uncluttered in accordance with all infection control standards.
Responds to requests from patients requiring escort or assistance.
Provides accurate, service-oriented responses to a wide variety of inquiries via the patient information telephone lines while protecting patient confidentiality in accordance with HIPAA policies and guidelines.
Works in collaboration with volunteers to ensure patients, family/visitors, and staff receive accurate, timely, and service-oriented assistance.
Initiates emergency codes and participates in actual or mock emergency procedures
Performs other duties as assigned within the scope of the Hospital Ambassador role.
Adheres to Departmental policies and procedures, including but not limited to:
Attendance and punctuality, including the use of time keeping software before beginning work and at the end of day.
Uniform requirements