Hospital Ambassador

South Shore Health•Weymouth, MA

4d•$16 - $22•Onsite

About The Position

Enhances the South Shore Health experience by professionally interacting with all patients, visitors, colleagues and vendors who enter the hospital lobby(s) and by providing appropriate screening, information, direction, and hospitality. Provides the best hospital first impression to all audiences in a way that builds trust in the care and services we provide.

Requirements

Equivalent of four (4) years of high school preferred.
Minimum of two (2) years relevant experience, preferably in hospital, healthcare or hospitality industry.
Customer service experience required.
Able to effectively communicate with a diverse population in a polite, professional welcoming manner.
Shows respect for all who enter regardless of age, race, color, nationality, sexual orientation, gender identity and/or expression.
Excellent judgment and the ability to stay calm and level–headed in difficult situations.
Able to problem solve and escalate matters to departmental leadership as appropriate.
Basic Phone and computer skills required: Access patient information through Epic (or ability to learn). Basic use of Microsoft applications (Word, Excel, etc.).
Present a professional appearance for work-setting.
Takes ownership for a clean, safe work environment.
Able to use good body mechanics to deliver items to patient floors and to assist patients in wheelchairs to their destinations.
Schedule varies

Responsibilities

Acts as the initial greeter for all patients/visitors/vendors/colleagues entering the hospital lobby.
Ensures all who enter the hospital through Main lobby(s) adhere to our entrance screening process indicated by hospital procedure.
Ensures visitors who enter the hospital through Main lobby(s) adhere to our patient visitation process indicated by hospital procedure.
Assists to meet basic needs of all patients/visitors
Assists to meet basic needs of all colleagues
Monitor lobby/waiting areas appearance.
Help facilitate virtual visits for patients and families especially during in-person visitation restrictions
Other duties as required.
Responsible for attendance and punctuality, including the use of time keeping software before beginning work and at the end of shift.
Participate in working Holiday rotations