Hospice Triage Social Worker

Gulfside Career • New Port Richey, FL

6d

About The Position

The Hospice Triage Social Worker functions under the direct supervision of the Social Services Manager and/or Director of Clinical Social Work and plays a key supportive role on the interdisciplinary hospice team by serving as the first point of contact for incoming patient and family needs. This position is responsible for triaging daily calls, identifying appropriate interventions, managing resource coordination, and facilitating short-term practical supports such as respite care requests and travel agreements and assists/support the Department of Patient Navigation in their discharge efforts. Triage Social Worker ensures that urgent and non-urgent concerns are efficiently addressed or appropriately escalated to clinical staff. EDUCATION AND QUALIFICATIONS: Bachelor’s degree in Social Work (BSW) from an accredited school/university At least 1 year of work or internship experience in healthcare, hospice, case management, or related field preferred Must have reliable transportation to perform tasks and responsibilities in a timely and appropriate Must be able to provide proof of automobile insurance and possess a valid driver’s license copies of which will be placed in the employee’s file ESSENTIAL JOB RESPONSIBILITIES: Practice Social Work in a manner that is a model for professional and agency ethics, values and integrity and complies with the letter and spirit of legal aspects Serve as the primary responder to daily incoming triage calls and electronic communications related to social work or family service concerns and requests Assess the urgency and nature of each inquiry, provide immediate support or guidance when appropriate, and promptly route or escalate cases to the appropriate Team Social Worker for follow-up and continued care coordination Communicate effectively with patients, families, and interdisciplinary team members Document interactions and follow-ups accurately in the electronic medical record Initiate and monitor respite care requests in collaboration with the clinical team Facilitate travel agreements and out-of-service area planning in coordination with nursing, medical, and admissions teams Identify and coordinate community resources and financial/social assistance programs; discuss discharge planning needs and assist with answering basic questions relative to appropriate paperwork/documents needed Maintain updated resource directories and forms for team use Assist with routine follow-up calls to families for non-clinical check-ins Participate in team meetings to report on triaged calls and completed interventions as needed/requested Support data entry, scheduling, and tracking of social work service metrics, as needed Adhere to the practice of confidentiality regarding patients, families, and GHS staff Empathic and compassionate with a patient-centered attitude towards accepting death as a part of life and enhancing the quality to life for patients assigned to his/her care Demonstrate continued professional growth and development through participation in educational and in-service training programs for professional staff Address and support all GHS policies and procedures; act in accordance with company standards as outlined in the GHS Policy Manual (Employee Handbook) Promote the company through participation and support of community partnerships and in professional organizations All other duties/tasks as deemed appropriate to the position of BSW level Social Worker as requested/delegated or assigned by Social Services Manager or Director of Social and Volunteer Services

Requirements

• Bachelor’s degree in Social Work (BSW) from an accredited school/university
• At least 1 year of work or internship experience in healthcare, hospice, case management, or related field preferred
• Must have reliable transportation to perform tasks and responsibilities in a timely and appropriate
• Must be able to provide proof of automobile insurance and possess a valid driver’s license copies of which will be placed in the employee’s file

Responsibilities

• Practice Social Work in a manner that is a model for professional and agency ethics, values and integrity and complies with the letter and spirit of legal aspects
• Serve as the primary responder to daily incoming triage calls and electronic communications related to social work or family service concerns and requests
• Assess the urgency and nature of each inquiry, provide immediate support or guidance when appropriate, and promptly route or escalate cases to the appropriate Team Social Worker for follow-up and continued care coordination
• Communicate effectively with patients, families, and interdisciplinary team members
• Document interactions and follow-ups accurately in the electronic medical record
• Initiate and monitor respite care requests in collaboration with the clinical team
• Facilitate travel agreements and out-of-service area planning in coordination with nursing, medical, and admissions teams
• Identify and coordinate community resources and financial/social assistance programs; discuss discharge planning needs and assist with answering basic questions relative to appropriate paperwork/documents needed
• Maintain updated resource directories and forms for team use
• Assist with routine follow-up calls to families for non-clinical check-ins
• Participate in team meetings to report on triaged calls and completed interventions as needed/requested
• Support data entry, scheduling, and tracking of social work service metrics, as needed
• Adhere to the practice of confidentiality regarding patients, families, and GHS staff
• Empathic and compassionate with a patient-centered attitude towards accepting death as a part of life and enhancing the quality to life for patients assigned to his/her care
• Demonstrate continued professional growth and development through participation in educational and in-service training programs for professional staff
• Address and support all GHS policies and procedures; act in accordance with company standards as outlined in the GHS Policy Manual (Employee Handbook)
• Promote the company through participation and support of community partnerships and in professional organizations
• All other duties/tasks as deemed appropriate to the position of BSW level Social Worker as requested/delegated or assigned by Social Services Manager or Director of Social and Volunteer Services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level