Hospice Triage Registered Nurse

Graham Healthcare Group

9d•Remote

About The Position

Organize and direct hospice care. Is experienced in nursing, with emphasis on community health education/experience. Build from the resources of the community to plan and direct services to meet the needs of individual and families within their homes and communities.

Requirements

Associate degree from an accredited School of Nursing
Hold, in good standing, a license as a Registered Nurse, issued by the state in which you work
A minimum of two (2) years of experience working as a Registered Nurse
Hospice experience
Able to use good and sound clinical judgment
Able to document accurately and appropriately
CPR certification
Empathetic, non-judgmental, tactful, responsible, and organized
Understand the team approach and be a supportive team member

Responsibilities

Assume responsibility for notifying Clinical Supervisor or follow up needed in a timely manner during business hours
Responsible for all triage calls during the assigned business hours
Responsible for reporting all information to team at end of shift, as well as syncing back electronic documents in a timely fashion
Stay up to date with current memos and updates to system, read emails, and communicate with team
Respond to incoming telephone calls from patients and families in a courteous and professional manner with respect for individual, cultural, and spiritual differences
Make patient care decisions in response to incoming patient telephone calls, using current patient databases and professional nursing judgement; such responses may include giving advice or direction to the patient/family, contacting the physician, or scheduling a visit
Triage after-hours calls with the goal of problem resolution, patient satisfaction, patient safety, symptom management, positive patient outcomes, and reduction of preventable ER/hospital admissions; initiate communication with attending physicians, other team members, and agencies when needed
Coordinate/direct after-hours care for the assigned home care and hospice regions including coordination of referrals; contacting patients/interdisciplinary team members as needed or directed; staffing; and scheduling of afterhours visits, DME /IV, supplies, etc.
Review hospice referrals received after hours; assign staff as appropriate; coordinate, update, and communicate any/all changes to all disciplines, regional scheduling personnel, and to customer service center
Follow up as needed and appropriately with management staff pertaining to any concerns regarding patient care
Document accurately and appropriately each patient call and/or encounter in real time and maintain up-to-date patient records for coordination of care
Coordinate and assign visits which you identify as medically necessary or which is requested by hospice patients/caregiver to meet patient needs
Comply with Company’s Core Values and Core Competencies
Perform other duties as assigned by supervisor