Hospice RN Case Manager

John Knox Village•Lee's Summit, MO

About The Position

Provides professional nursing services in accordance with physicians’ orders or plan of care. Is responsible for providing collaboration and oversight of the other IDT members assigned to the patient. This includes collaboration with facilities, DME, pharmacy, caregivers, and physicians. Supportive of the Village mission, values and service/hospitality (PRIDE) expectations. Completes required training as required by policy.

Requirements

This job requires a combination of education, training and experience that is acquired through the completion of an accredited School of Nursing.
Must be a Registered Nurse by Missouri State Board of Nursing or hold a multi-state license from any other nurse licensure compact state that allows them to practice in the state of Missouri.
Current Basic Life Support (BLS) certification or ability to obtain prior to direct patient contact.
Valid driver’s license and proof of insurance required.
Basic level knowledge of clinical software and Microsoft Word and Outlook.
Ability to work in a field setting and exhibited ability to make sound nursing judgements.
Ability to assess patient needs and formulate individualized patient care plans to meet those needs.
Knowledge of physical, psychosocial and spiritual needs of terminally ill patients and their caregivers.
Ability to manage multiple tasks and responsibilities at the same time while working autonomously.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to define problems, collect data, establish facts, and draw valid conclusions; and deal with a variety of abstract and concrete variables.

Nice To Haves

BSN preferred
Certified Hospice Palliative Nurse (CHPN) preferred.
Experience triaging patient related calls preferred.

Responsibilities

Provide home and/or facility visits as needed for patient assessment, treatment, and support. Visits may include pronouncement of patient death, responding to referrals, admitting patients, and crisis management.
Plans for comprehensive service to patients and their families, develops and/or revises nursing care plans, including goals in conjunction with the patient’s physician.
Delegates appropriate aspects of nursing care, psychosocial, or emotional needs to other team members including evaluating, monitoring, and assuring delivery of care.
Reports patient changes or needs to appropriate team members.
Phone triage patient related calls using clinical knowledge and judgment. Ensure problem resolution at point of contact to the maximum extent possible.
Execute good decision making and set priorities.
Utilizes excellent customer care skills that exhibits positive, respectful communication to all internal and external customers.
Maintain a current knowledge of hospice and community programs/services.
Applies knowledge regarding Medicare and Medicaid regulations.
Maintain and complete appropriate documentation as well as care coordination notes for phone calls and communication, visit notes, and other pertinent clinical information.
All documentation complete and synched by the end of the day.
Assist, provide, or arrange for delivery of medications and supplies needed during and/or after business hours, weekends, and/or holidays.
Acts as a preceptor in the orientation of new nursing staff and/or students as directed.
Attends staff and interdisciplinary team meetings including education in-services per agency requirements.
Attends and provides input at committee meetings and other scheduled meetings as appropriate including performance improvement activities and QAPI.
Performs care consistent with Village Hospice standards of practice.
Compliant with JKV and agency policies and procedures.
Adheres to all safety regulations and requirements.
Handles stress well and gets along with others within the workplace and with customers outside the department.
Maintains acceptable standards of workplace conduct.