Hospice Office Coordinator
About The Position
The Office Coordinator plays a vital role in supporting daily branch operations and ensuring compliance with non-clinical policies and practices. This position is key to maintaining accurate medical records, coordinating patient care, and providing essential administrative support to the hospice team. Responsibilities include maintaining and closing medical records, reviewing records for compliance, identifying and obtaining missing chart information, managing release of information, collaborating with clinical staff for timely admissions, conducting medical record audits, purging closed cases, preparing records for archival, and maintaining the master patient index. The role also involves participating in quality assessment programs, overseeing HR processes, supporting new hire orientation, serving as a resource for IT, HR, and Compliance, preparing weekly schedules, coordinating interdisciplinary team meetings, managing care coordination communication, and providing general administrative support like answering phones, ordering supplies, data entry, and processing accounts payable.
Requirements
- High school diploma required.
- Minimum of three years of experience in the healthcare industry.
- Proficiency in Microsoft Office Suite and Electronic Medical Records systems.
- Strong organizational, record keeping, filing, typing, and time management skills.
- Excellent oral and written communication skills.
- Ability to adapt to changing tasks with flexibility and professionalism.
- Strong interpersonal skills with the ability to communicate effectively across diverse backgrounds.
- Demonstrated maturity, cooperation, and tact in the workplace.
Nice To Haves
- Medical records experience.
- Proficiency in HomeCare HomeBase (Electronic Medical Records system).
Responsibilities
- Maintain and close medical records per policy.
- Review records to ensure compliance with documentation standards.
- Identify and obtain missing chart information, including physician signatures and other required documentation.
- Manage appropriate release of information, including obtaining authorizations and distributing copies.
- Collaborate with clinical staff to support timely admissions.
- Conduct medical record audits as requested.
- Purge closed cases, prepare records for archival, and maintain the master patient index.
- Participate in hospice quality assessment and performance improvement programs.
- Oversee tactical HR processes, contracts, and personnel files for staff and contractors.
- Support branch leader with new hire orientation and onboarding.
- Serve as a resource connecting staff to IT, HR, and Compliance as needed.
- Prepare weekly schedules, review for productivity and geographic efficiency, and coordinate with the Executive Director for approval.
- Coordinate interdisciplinary team meetings and manage care coordination communication.
- Provide administrative support including answering phones, ordering supplies, and data entry.
- Process accounts payable and route invoices as needed.
- Complete annual compliance training and attend in-services as required.
- Perform other duties as assigned.
Benefits
- Competitive Pay
- 401(k) with Company Match
- Career Advancement Opportunities
- National & Local Recognition Programs
- Teammate Assistance Fund
- Medical, Dental, Vision Insurance
- Mileage Reimbursement or Fleet Vehicle Program
- Generous Paid Time Off + 7 Paid Holidays
- Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
- Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
- Free Continuing Education Units (CEUs)
- Company-paid Life & Long-Term Disability Insurance
- Voluntary Benefits (Pet, Critical Illness, Accident, LTC)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
