Hospice Intake Referral Specialist - Holiday, Weekend, Evening Rotation

Amedisys

284d • $18 - $21

About The Position

Are you looking for a rewarding career as an intake referral specialist? If so, we invite you to join our team at Amedisys, one of the largest and most trusted home health and hospice companies in the U.S. Amedisys is a leading provider of home health, hospice, and high-acuity care, dedicated to helping patients and families navigate the complex healthcare system. With a focus on compassionate, patient-centered care, you would be joining a team of professionals committed to improving the lives of those they serve.

Requirements

• Six months experience in customer-facing in sales or operations.
• Experience working in an environment where timeliness and quality of response were measured and impacted business results.
• High School diploma or GED equivalent.

Responsibilities

• Serves as the first line of customer service for external and internal customers (care center relationship).
• Professionally responds through electronic referral platforms within the specified time requirements.
• Performs reverse marketing in coordination with the local BD leader to reinforce messaging, stay top of mind and present information where it may be of value to customers.
• Supports e-referral user administrative requests including new user setup and terminations.
• Reviews trends on requests and needs of referral sources.
• Escalates opportunities and customer concerns to manager and BD leaders.
• Meets assigned key performance indicators (KPIs).
• Receives and documents patient referrals to hospice services through electronic referral systems, ensuring compliance with applicable coverage criteria.
• Coordinates and communicates with hospice intake coordinators or designee(s) to enter referrals into homecare homebase.
• Gathers appropriate information to assist the clinical team in scheduling an evaluation visit.
• Provides the appropriate information from the referral system to the hospice intake coordinator to ensure complete referral information.
• Performs other duties as assigned.

Benefits

• Attractive pay $18.00 - 21.00 p/h
• A full benefits package with choice of affordable PPO or HSA medical plans.
• Paid time off.
• Up to $1,300 in free healthcare services paid by Amedisys yearly, when enrolled in an Amedisys HSA medical plan.
• Up to $500 in wellness rewards for completing activities during the year.
• Mental health support, including up to five free counseling sessions per year through the Amedisys Employee Assistance program.
• 401(k) with a company match.
• Family support with infertility treatment coverage, adoption reimbursement, paid parental and family caregiver leave.
• Fleet vehicle program and mileage reimbursement.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED