Hospice Intake Coordinator
About The Position
Are you a compassionate, detail-driven professional with experience in hospice, palliative care, oncology, or end-of-life services? This is your opportunity to join a mission-driven home care organization where your work directly impacts patients, families, and clinicians during critical transitions of care. About Home Health Care, Inc. Home Health Care, Inc. is a locally owned, Medicare-certified agency with over 30 years of service across 21 Minnesota counties. We provide skilled nursing, therapy, hospice, personal care, and home health aide services—all with the mission of bringing exceptional care wherever our clients call home. Why You’ll Love This Role Work closely with a supportive, highly experienced clinical team Competitive hourly pay and full benefits package Make a profound difference for patients and families navigating serious illness Be part of a growing, compassionate, mission-centered organization Opportunity to support hospice and palliative clients with dignity, clarity, and care Position Summary As the Hospice & Palliative Intake Coordinator, you will be the first point of connection for families seeking comfort-focused care. You will guide them through the admission process, ensure accurate documentation, and coordinate care teams to begin services quickly and seamlessly. Your work will help patients receive the right compassionate support—right when they need it most.
Requirements
- Experience in hospice, palliative care, or oncology intake or admissions
- Strong understanding of end-of-life philosophy, hospice criteria, and medical terminology
- Exceptional written and verbal communication skills
- EMR proficiency and strong computer skills
- Ability to multitask with empathy, professionalism, and accuracy
- A positive, team-focused mindset with excellent time management
Nice To Haves
- Healthcare office experience preferred
Responsibilities
- Review, screen, and prioritize referrals for hospice, palliative, and home health appropriateness
- Communicate with referral sources to collect clinical documentation and verify eligibility
- Conduct empathetic intake calls with patients, caregivers, and families
- Verify payer authorization, coverage, and hospice benefit requirements
- Enter accurate and timely data into the EMR
- Coordinate care team assignments and scheduling based on urgency, frequency, and clinical needs
- Provide supportive follow-up to ensure a smooth transition into services
Benefits
- Competitive hourly pay and full benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
