Hospice Intake Coordinator

Namaste Home Health and Hospice•Denver, CO

34d

About The Position

Are you ready to make a profound difference in the lives of individuals and their families during their most vulnerable moments? Namaste Health is seeking a dedicated Hospice Intake Coordinator to join our exceptional team. If you are passionate about providing amazing end-of-life care, embracing a positive culture, and believe in adhering to the highest standards of quality, we want to hear from you! I. JOB SUMMARY As a Hospice Intake Coordinator at Namaste Health, you will play a vital role in coordinating and ensuring the seamless intake process for our patients. Your responsibilities will include managing the admission process to ensure a smooth onboarding for patients, collaborating with our interdisciplinary team, obtaining necessary documentation, and ensuring all regulatory guidelines are followed. Your compassionate nature, attention to detail, and strong communication skills will be instrumental in providing the best possible care for our patients and their families. II. DUTIES & RESPONSIBILITIES 1. Assists and participates in all daily patient referral and intake operations including clinical assessment. 2. Ensures compliance with all state and federal referral/intake regulatory requirements. 3. Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy. 4. Establishes and maintains positive working relationships with current and potential referral sources. 5. Ensures consistent and timely transition of patients to home or hospice care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers. 6. Builds and monitors community and customer perceptions of Namaste Health as a high quality provider of services. 7. Gathers, collates, and reports referral statistics including key customer referral trends. 8. Participates in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs. 9. Maintains comprehensive working knowledge of Namaste Health’s contractual relationships and ensures that patients are admitted according to contract provisions. 10. Participates in quality assessment performance improvement teams and activities. 11. Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Namaste Health. 12. Leads Hospice-portion of Morning All-Staff call; prepares necessary reports and information to appropriate staff; provides necessary info regarding admissions for the day; participates in Weekend Friday prep call, and provides pertinent intake information 13. Checks Fax and Referral portals to monitor for referrals 14. Completes all necessary Hospice Intake and Scheduling workflow 15. Participates in Triple Check process (Intake portion) 16. Completes all Financial and Clinical referral processes by directing and collaborating appropriate staff The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description. III. JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities) 1. At least one year of experience in health care operations. 2. Ability to market aggressively and deal tactfully with customers and the community. 3. Knowledge of corporate business management, governmental regulations, and private payer practices. 4. Demonstrates good communications, negotiation, and public relations skills. 5. Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities. The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. Namaste Home Health + Hospice is a Medicare and Medicaid certified home healthcare and hospice agency that has been serving the greater Denver area since 1998. At Namaste Home Health + Hospice, we believe that choice always exists and that excellent quality of life is always attainable. Whether we’re caring for a senior after a surgery, supporting a patient’s family member cope with grief, or supporting a loved one with a serious illness, our team will seek to provide care that exemplifies truly Life Changing Service. We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.

Requirements

At least one year of experience in health care operations.
Ability to market aggressively and deal tactfully with customers and the community.
Knowledge of corporate business management, governmental regulations, and private payer practices.
Demonstrates good communications, negotiation, and public relations skills.
Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.

Responsibilities

Assists and participates in all daily patient referral and intake operations including clinical assessment.
Ensures compliance with all state and federal referral/intake regulatory requirements.
Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
Establishes and maintains positive working relationships with current and potential referral sources.
Ensures consistent and timely transition of patients to home or hospice care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
Builds and monitors community and customer perceptions of Namaste Health as a high quality provider of services.
Gathers, collates, and reports referral statistics including key customer referral trends.
Participates in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs.
Maintains comprehensive working knowledge of Namaste Health’s contractual relationships and ensures that patients are admitted according to contract provisions.
Participates in quality assessment performance improvement teams and activities.
Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Namaste Health.
Leads Hospice-portion of Morning All-Staff call; prepares necessary reports and information to appropriate staff; provides necessary info regarding admissions for the day; participates in Weekend Friday prep call, and provides pertinent intake information
Checks Fax and Referral portals to monitor for referrals
Completes all necessary Hospice Intake and Scheduling workflow
Participates in Triple Check process (Intake portion)
Completes all Financial and Clinical referral processes by directing and collaborating appropriate staff