Hospice Intake Coordinator Team Lead

Bloom Healthcare-posted 3 days ago
Full-time • Mid Level
Denver, CO
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Hospice Intake Coordinator Team Lead Location: 12600 W Colfax Ave Suite B-200, Lakewood, CO 80215 About Bloom: Bloom Healthcare is a pioneering and employee-owned primary care and hospice practice at the forefront of transforming healthcare delivery for vulnerable patients. We bring high-touch, innovative medicine to those living at home with chronic conditions. Bloom's model of care is proven to provide exceptional care to the homebound population, and Bloom Healthcare has generated outstanding quality results in CMS Innovation Center models compared to our peers. At Bloom Healthcare, we believe in creating an environment that fosters growth, collaboration, and a shared sense of purpose. Bloom Healthcare has been voted the 'Top Workplace' for six consecutive years. This honor reflects our unwavering commitment to our employees. By nurturing a work culture that puts our team first, we empower them to put our patients first. By joining the Bloom Healthcare family, you're not only embarking on a rewarding career journey but also becoming a part of a community that genuinely cares about you. We thrive together—supporting one another and making a significant impact in the lives of our patients. Become a part of our success story and experience firsthand why we're consistently voted the best place to work. Position Summary The Hospice Intake Coordinator Team Lead plays a pivotal role in ensuring a seamless referral-to-admission process for Bloom's hospice program. This position is responsible for overseeing daily intake operations, supporting the intake coordinators, and collaborating closely with clinical, operations, and sales teams to ensure timely and compassionate onboarding of patients and families. The Team Lead provides leadership, mentorship, and process oversight to ensure the intake team meets organizational standards for quality, efficiency, and compliance.

  • Oversee day-to-day hospice intake operations, ensuring timely processing of referrals, eligibility verification, and coordination with interdisciplinary teams.
  • Serve as the primary point of contact and escalation resource for intake coordinators, assisting with complex referrals or process questions.
  • Collaborate with hospice leadership to identify workflow gaps, optimize processes, and improve the overall intake experience.
  • Review and monitor referral trends, conversion rates, and team metrics to ensure timely follow-up and goal achievement.
  • Train and mentor new intake coordinators, ensuring consistency in documentation, communication, and service standards.
  • Communicate effectively with providers, referral partners, and internal departments to ensure smooth transitions of care.
  • Maintain accurate documentation within the EMR and ensure compliance with all regulatory and organizational policies.
  • Partner with the Hospice Clinical Director and Intake Manager to standardize best practices across markets and support onboarding initiatives for new territories.
  • Provide coverage for intake team members during absences or high-volume periods as needed.
  • Support the development of a positive, team-oriented culture that aligns with Bloom's mission and core values.
  • Current Bloom Employee
  • Minimum 1-2 years of hospice intake, admissions, or healthcare coordination experience required.
  • Excellent organizational and communication skills with strong attention to detail.
  • Ability to lead and motivate a team while managing multiple priorities in a fast-paced environment.
  • Strong understanding of EMR systems, referral management platforms, and Microsoft Office Suite.
  • Compassionate, patient-centered approach with a commitment to Bloom's mission of providing exceptional care at home.
  • Prior leadership or team lead experience preferred.
  • Working knowledge of Medicare hospice eligibility requirements and referral processes strongly preferred.
  • Competitive salary with bonuses and stock options.
  • Opportunities for professional growth.
  • Collaborative work environment with a passionate team making a difference in healthcare.
  • Comprehensive health, dental, and vision insurance.
  • 401(k) retirement plan.
  • Employer-paid basic life and AD&D insurance.
  • Generous PTO and paid holidays.
  • Annual continued education allowance.
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